Las Vegas -- its bright lights, excitement and promise
of fortune have attracted people for years. And now, amid the mega
resorts, restaurants and neon lights lies one of the foremost locations
for tradeshows. These days, business travelers head to Vegas to glimpse
some of the newest and most exciting technologies in the industry. And in
December, Communications
Solutions EXPO attendees will have a chance to see all of the leading
vendors supplying service providers, enterprise customers, call centers
and VARs/developers under a single roof.
Communications Solutions EXPO Fall 2000 will mark our second year in
Las Vegas. This time the show has moved to the Sands Convention Center,
which means our show hotel is the beautiful new Venetian. But this show is
about more than bright lights and beautiful hotels. It's about helping you
make difficult implementation decisions. It's about educating yourself
about the latest trends in technology. It's about voice and data
convergence, and the future of business. From CRM to IP telephony, from
wireless solutions and enabling technologies to e-sales and e-service,
Communications Solutions EXPO offers attendees the tools they need to
propel their businesses forward.
This show continues to grow at a rapid pace as it is the only event of
its kind that provides the entire communications market under a single
roof. This preview is of course that -- a preview. There will much more at
Communications Solutions EXPO, and we hope to see you there.
AccessLine Communications
(#592)
P: (512) 347-2351;
AccessLine services include hosted, scalable communications services
solutions, such as CLECs, DSL and wireless providers, and ISPs, for
enterprises and emerging telecommunications companies. These outsourced
services include hosted PBX messaging and voice mail that enable companies
to deploy new communications services quickly and cost effectively,
allowing them to enhance their brand without costly equipment and
infrastructure investments.
Aculab (#776)
P: (850) 763-9281;
Through a customer-focused approach to development, Aculab has produced a
computer telephony product portfolio that satisfies the speech resource
and global digital connectivity requirements of developers and system
integrators. Through supporting a broad range of industry standards and
operating systems, Aculab can provide the products needed when quality and
performance cannot be compromised.
Acxiom Corp. (#554)
P: (858) 597-3219;
Acxiom is a data and information management company offering analytics,
data integration, decision support services, and technology outsourcing.
Acxiom's InfoBase telephone data products offer comprehensive coverage,
high match rates, and flexible delivery options. The Acxiom Data Network
delivers data in subsecond time. The newest online product, InfoBase
Enhancement, delivers demographic consumer profiles at or before the point
of contact.
Advanced Information Systems
(#394)
P: (702) 360-2266;
A custom software development firm that has over a decade of experience
providing software solutions for corporations across the United States,
specializing in CTI, CRM, CIS, e-commerce Web-based solutions, and
client-server technologies.
AG Communications (#387)
P: (623) 581-4073;
The iMerge Centrex Feature gateway from AG Communication Systems gives
service providers the ability to offer a full spectrum of voice-enabled,
data, and Centrex features over IP networks, using their existing Class 5
switches.
American Computer and Telephone
(Amcat) (#295)
P: (405) 216-8080;
Amcat provides Web-enabled agent integration, inbound/outbound call
blending, IVR/ACD, digitized recording, time zone-sensitive dialing,
exclusive appointment scheduling calendars, voice broadcast messaging,
unlimited flexible scripting and more. Voted product of the year in 1999
by C@LL CENTER CRM Solutions� magazine.
Alcatel (#128)
P: (818) 878-4617;
Alcatel builds next-generation networks, delivering integrated end-to-end
voice and data communications solutions to established and new carriers,
as well as enterprises and consumers worldwide. With 120,000 employees,
Alcatel operates in more than 130 countries.
American Power Conversion (APC) (#646)
P: (401) 789-5735;
APC will present power protection products (UPC).
Apropos Technology (#346)
P: (630) 575-7740;
Apropos Technology develops, markets, and supports a leading solution for
managing real-time customer interactions across voice and Internet-based
communications media, including e-mail and Web collaboration. This
integrated solution enables clients to prioritize, route, and respond to
customer interactions across these media types based on a single set of
business rules.
Aravox Technologies (#388)
P: (763) 391-6065;
Aravox Technologies manufactures the SP5000 and SP9000 VoIP firewalls.
Artisoft (#312)
P: (617) 354-0600;
Artisoft will be demonstrating TeleVantage, a software-based phone system
designed specifically for small to medium-sized businesses. TeleVantage
provides all the functionality of a stand-alone PBX, plus call management
that lets you maximize your productivity while controlling costs.
TeleVantage provides intelligent call management and messaging features
for up to 96 trunk lines and 264 extensions.
Aspect Communications (#336)
P: (408) 325-4170;
Aspect Communications is a leading provider of customer relationship
portals that enable businesses to ensure consistent interactions with
their customers across all media: e-mail, Web, phone, and fax. Other CRM
solutions include TCS workforce management software, Aspect Self-Service,
Aspect Web Interaction, customer e-mail and Aspect DataMart -- all
integrated with the Aspect Customer Relationship Portal.
aTelo, Inc. (#793)
P: (703) 276-9000;
aTelo's unified communications solution, aTelo ProMessenger, gives users
the ability to send, receive and manage e-mail, fax and voice mail from a
single universal inbox. This inbox is always accessible from any Internet
or telephone device and allows real-time call connections, call
forwarding, and message notification.
AudioCodes (#466)
P: +972 (3) 539-4038;
Founded in 1993, AudioCodes is powering the "telephony of
tomorrow" with best-of-breed enabling technologies and communication
components for voice over packet networks. AudioCodes is the key
originator of the ITUG.723.1 standard for the emerging IP telephony
market.
Blue Pumpkin Software
(#879)
P: (650) 429-6336;
Blue Pumpkin Software is a provider of workforce management solutions for
multimedia customer contact centers. Blue Pumpkin develops, markets, and
supports the PrimeTime suite of products designed to help companies
guarantee superior customer service across a variety of contact media,
including phone and e-mail.
blue-silicon (#289)
P: (408) 954-8000;
blue-silicon provides extended enterprise messaging (EEM) to businesses
worldwide. Combining voice, video, fax, e-mail, and wireless messages into
a single electronic mailbox (accessible anywhere from any device),
blue-silicon's mid-sourced ASP solution fully integrates with existing
e-mail infrastructures, Centrex and more than 90 types of corporate PBX
systems.
C & L Communications
(#889)
P: (210) 699-9200;
C&L Communications is an international value-added distributor of
telecommunications products. C&L addresses the requirements of wide
area and local area integrated networks transporting voice, data, and
video communications.
Carlo Gavazzi, Inc. (#690)
P: (800) 926-8722;
Carlo Gavazzi manufactures and integrates standard and custom computer
systems, offering a full line of I/O and CPU boards for the PC and
CompactPCI marketplace that meet specific application needs for telecom,
military, industrial, and medical markets.
CellIT, Inc. (#414)
P: (305) 639-2238;
CellIT provides a comprehensive solution for managing customer
interactions, enabling businesses to ensure a consistent customer
experience across all contact media. CCPRO encompasses the numerous
functionalities required by next-generation contact centers, including Web
chat and collaboration, e-mail management, inbound skills-based routing,
outbound dialing, IVR, contact recording and reporting, fax, blended agent
capabilities, and remote agent support in one solution.
Centrecore Systems
(#876)
P: (219) 293-0621;
CentreCore is a call center and teleservices furniture producer with 15
years of experience to help us understand your logistical and technical
requirements. CentreCore's unique cluster design accommodates all your
phone, data, and power requirements, increasing work surface area while
saving floor space.
Cincom Systems (#378)
P: (513) 812-2112;
Cincom Encompass, a multi-channel customer interaction solution, enables
organizations to provide quality customer relationship management through
their contact centers. Designed to help companies win, keep, and grow
profitable customers, Cincom Encompass supports sales, marketing and
customer service in inbound, outbound, blended, and multimedia
environments.
Cisco Systems (#436)
P: (408) 526-8823;
Cisco Systems' hardware, software, and service offerings are used to
create Internet solutions so that individuals, companies and countries
have seamless access to information regardless of differences in time and
place.
Comix Computers (#1301)
P: (909) 591-1818;
From its North American hub in Chino, CA, Comix operates as an OEM
distributor specializing in 19-inch rackmount chassis. Headquartered in
Taipei, Taiwan, Comix has sustained its worldwide distribution of
industrial computer enclosures since 1985.
Communications News
(#893)
P: (941) 966-9521;
Communications News is a monthly magazine serving communications/MIS/
networking managers, systems integrators and other business executives who
buy and manage bandwidth and technologies for moving information through
enterprise and service provider networks. It features case histories on
the successful implementation of emerging technologies.
Concannon Technologies
(#260)
P: (703) 684-4008;
Concannon Technologies, Inc. provides Signia, an enterprisewide software
solution that leverages users' existing communications infrastructure.
Signia offers sophisticated functionality for organizations with
widely-distributed workforces. Inbound and outbound telephone, voice mail,
e-mail, fax, and paging are integrated in a seamless, comprehensive
communications solution.
Concentric
Enterprises (#414)
P: (954) 597-7100;
Concentric Enterprises is a provider of consulting services and technology
products to the contact center industry. Whether you're starting up a new
call center or are simply seeking to train your agents on phone skills,
first visit our Web site or call us at (888) 254-8472.
Congruency, Inc. (#570)
P: (201) 712-5590;
Congruency is a communications application service provider (CASP) that
has developed a next-generation VoIP network, enabling the delivery of
traditional and advanced VoIP application services via broadband data
networks. The network offers premium telephone capabilities such as IP
Centrex, directed content and enhanced IP applications for resale by
communication carriers.
Connex International
(#870)
P: (203) 778-7218;
Connex International specializes in audio, video, and Internet services,
ranging from audio conferencing to customized multimedia events. With
products such as automated conferencing and Connex Presents, the Internet
multimedia communications solution, Connex's services are complemented by
broadcast voice and fax, e-messaging, and IVR.
Continuous Computing Corp.
(#588)
P: (909) 393-6636;
Continuous Computing Corporation is a leading provider of
voice-over-packet platform solutions for telecom equipment manufacturers.
CCPU also provides custom hardware and software development in combination
with a sophisticated suite of ISO 900z manufacturing services.
Copia International (#795)
P: (630) 388-6908;
Copia International is a publisher of messaging software solutions for
Windows. Copia, known for providing software to enable fax broadcasting,
voice (IVR), and fax-on-demand, now introduces high-volume e-mail
broadcasting.
Crystal Group, Inc.
(#754)
P: (319) 378-1636;
Crystal Group specializes in the manufacturing integration (Mi) of
high-density computer and server systems for Internet and telephony
applications. Crystal's Mi services offer manufacturing and integration
expertise to help design complete end-to-end systems or improve existing
configurations. Crystal brings together the security of a quality product
and supplier relationship to enhance customers' performance.
Daktronics, Inc. (#877)
P: (702) 263-8000;
Dakronics provides visual communication solutions for our clients through
the design and manufacture of computer-programmable display systems.
Danacom (#1614)
P: (800) 227-0735;
Danacom designs, manufactures, and markets lightweight headsets for the
worldwide telecommunication industry.
Database Systems Corp.
(#779)
P: (602) 265-5968;
Telemation is a comprehensive call center management software solution
that supports sales/marketing, customer relationship management, and help
desk clients. Telemation provides complete CTI functionality, including
predictive dialing, automatic call distribution, and a Web integration
package.
Data-Tel Info Solutions
(#880)
P: (480) 844-5154;
Data-Tel Info Solutions announces xSELLerator 4.0, a full-featured
predictive dialer. Windows NT, inbound/outbound call blending, multiple
programs, branch scripting, and select statements allow you to call who
you want, when you want. Having created all software from the ground up,
Data-Tel Info Solutions is dedicated to creating a telephony that meets
your every need.
Davox Corp. (#118)
P: (978) 952-0200;
Davox provides customer interaction management solutions to more than
1,000 customers through software, services, and support. These solutions,
which include inbound call handling, outbound call management, multimedia
contact, browser-based desktop automation tools, and comprehensive
reporting, provide new levels of automation in the contact center while
helping to build customer relationships.
Daycom Systems (#794)
P: (858) 457-6640;
Daycom Systems is an Avaya business partner specializing in telephone
system and component sales and technical services, including maintenance
and installation. We also accept trade-ins of used equipment.
Additionally, we offer Plantronics headsets, Polycom conference sets, and
DuVoice voice mail. Visit us at our Web site or call (800) 824-1661.
Digisoft Computers (#688)
P: (212) 687-1810;
Digisoft provides technological expertise in inbound/outbound call center
applications, helping to increase contact center efficiency and
productivity. Telescript 5.1 (call center management software) manages
multiple inbound and outbound projects simultaneously using an open
ODBC-compliant database design. Telescript includes scripting, reporting,
database integration, fulfillment, CTI, and appointment scheduling.
Echopass Corp. (#246)
P: (801) 492-2204;
EchoPass Corporation is an ASP company offering an integrated Internet and
telephone customer support communications solution. EchoPass delivers the
latest in customer support capabilities, including telephone and Internet
calls, e-mail, Web text chat, Web call backs, browser collaboration, voice
mail, and fax in a hosted environment.
eGain (#236)
P: (408) 212-3411;
eGain provides a comprehensive suite of integrated customer communications
solutions that help e-commerce companies establish profitable, long-term
relationships with their customers. Designed to help e-commerce service,
sales, and marketing representatives effectively handle communications
throughout the customer lifecycle, eGain's solutions personalize real-time
Web collaborations as well as high volumes of inbound and outbound e-mail.
empowerTel Networks
(#277)
P: (408) 519-4500;
empowerTel's Unified Services Exchange (USX1000) is a complete
carrier-grade VoIP switching system for next-generation communication
service providers. The USX1000 is the first integrated Carrier-Class 5 or
4 VoIP switch that fully enables convergence over IP networks without
losing the benefits of the existing Intelligent Network (IN)
infrastructure.
Ensol (#397)
P: (301) 315-8305;
Ensol, providing customized IT solutions, introduces the BrightCall
customer contact solution. BrightCall provides live agent, automated, and
integrated contact center solutions for total CRM. Blending its technical
and human resources, BrightCall provides creative advanced solutions that
exceed our clients' sales and service requirements.
Enuncia Communications
(#181)
P: (510) 505-7730;
Enuncia Communications creates solutions for Web sites, voice portals,
service providers, enterprises, and call centers. Our technology allows
users of such services to obtain information through a comprehensible,
humanized voice output from any telephone -- wired or wireless.
Envox (U.S.), Ltd. (#154)
P: (941) 793-0863;
Envox Communications Server 4.0 is a multipurpose communications server
and development environment for telcom, computer telephony, and business
communication needs. Use it as an integral part of IN solutions or to
create 100,000-port telephone networks, incorporating IP telephony as well
as SS7 signaling. Multithreading functionality offers developers real
power without the hassle.
Ericsson (#781)
P: (650) 463-6113;
Ericsson Enterprise Systems, a division of Ericsson, markets
enterprise-level, IP-based mobility and IP PBX solutions that interconnect
traditional PBX-based networks to IP-based networks. Ericsson's WebSwitch
product family is a voice platform that delivers telephony in a single
box, and allows the use of installed data communications networks as the
delivery mechanism for voice as well as data.
eShare (#302)
P (770) 239-4472;
eShare Technologies is a provider of unified Web and telephony customer
contact management solutions for customer contact centers, e-commerce, and
online communities for over 2,000 customers in 30 countries. Its customers
include leading organizations in the financial services, banking, retail,
education, media, and communication industries.
e-Tel Corp. (#772)
P: (401) 826-1520;
e-tel's family of FreeRide VoIP telephones is a H.323 standard-compliant
line of IP telephones. FreeRide is available with an additional standard
telephone line interface for routing calls either over an IP network or
the existing telephone network. Each model includes local and remote
configuration, Web, and CTI device management interfaces and multiple
CODEC support.
e-Voice Communications, Inc.
(#874)
P: (408) 991-9988;
e-Voice Communications is proud to exhibit the following products:
evoice3000, a PC-PBXComm server with a full-featured phone system,
auto-attendant, unified messaging, VoIP and ACD; evoice2000, an NT-based
voice processing system compatible with most PBXs; and evoice3000L, a
Linux-version PBXComm server.
Exacom (#775)
P: (603) 228-0706;
Exacom manufacturers microprocessor-based telecommunication products,
systems and peripherals featuring the Hindsight-Net series of digital call
recorders, the Harmony series of telecom interfaces for DID, E&M, and
PBX integration, plus the Simon series of telephone call accounting for
international applications. Exacom is also introducing the Evolution
series of telecommunication servers as an integration of a PC-PBX engine
to the Exacom product line.
Excell Consulting
Services, LLC (#594)
P: (602) 808-1663;
Excell Consulting Services offers customer interaction solutions to
companies throughout the world. ECS focuses on design, operations, and
technology auditing, hiring, training, workforce management, and call
center simulation. Providing solutions across a broad spectrum of
industries, ECS can help your company attain world-class performance.
Eyretel, Inc. (#173)
P: (301) 586-1900;
Eyretel offers a fully modular recording platform. The MediaStore platform
can record up to 100 percent of calls, especially at peak times when the
system is under full load. The addition of E.Ware (for network access),
Quality Call (the CTI-based monitoring and scoring system), and Replay
Studio, which allows the selection of the most important calls to replay
and score.
Fastcomm Communications
(#270)
P: (703) 318-4366;
FastComm Communications is a complete signaling, voice and data system
solution provider, offering innovative signaling interoperability
solutions that include support for SS7, C7, ISDN, C5, R1, R2, and DTMF.
FastComm also provides advanced IP and data solutions over Frame Relay and
xDSL, such as voice/data IADs, IBM data center products and protocol
converters specifically designed for Unisys environments.
Force Computers
(#426)
P: (408) 369-6000;
Fujitsu (#460)
P: (480) 921-4768;
Fujitsu Business Communications Systems, Inc. provides communications
solutions for the e-world, helping organizations optimize communications
with their customers, employees and suppliers. Combining
solutions-oriented technology with a nationwide service and support
network, Fujitsu is dedicated to continuing its 60-year tradition of
quality products and commitment to excellence.
GL Communications (#694)
P: (301) 670-4784;
GL provides PC-based T1/E1/T3 test, analysis, and simulation products to
the telecommunications industry. Simulation products include DCOSS
(Digital Central Switch Simulator and Bulk Call Generators) and APS
(Analog Phone Simulators). Analysis products include the internal-to-PC
Ultra Cards and their external-to-PC equivalents, the Laptop Analyzers.
GlobeSpan, Inc. (#398)
P: (732) 345-7611;
GlobeSpan is a provider of integrated circuits, software and system
designs for DSL applications that enable data, voice and video
transmissions over copper telephone lines at speeds 100 times faster than
56K modems. GlobeSpan designs, develops and supplies its products to
hundreds of equipment manufacturers worldwide.
Golden Voice
Technology & Training (#175)
P: (732) 345-7611;
Golden Voice provides personalized announcement units, training products
and services online, digitized announcements equipment, automated
attendant positions, and consulting services.
GMT Corp. (#178)
P: (770) 559-6211;
GMT is the maker of GMT workforce management software for multimedia
contact centers as well as traditional call centers. GMT Planet schedules
to meet service goals while containing labor costs. Features include
real-time adherence, costing/budgeting, vacation/meeting planners, and
electronic timesheet capability. Also schedules fulfillment centers. The
Lite version is free.
Hammer Technologies (#766)
P: (978) 694-9959;
Hammer Technologies will be demonstrating their VoIP test system. Hammer
will also be demonstrating the Hammer H.323 Call Generator (recently
awarded the Innovation Award by TMC Labs). Hammer's DS3 test system, a
fully integrated test platform with dual DS3 interfaces, will also be
featured.
Hanover Communications
(#494)
P: (317) 613-6083;
Hanover Communications provides state-of-the-art call center services
specifically designed to solve age-old issues within the call center
environment. Our call center services include network IVR, call routing,
CRM, CTI server, predictive dialing server, voice broadcast, message of
the day, fax broadcast, automated survey, and generic IVR.
HearMe (#282)
P: (650) 429-3900;
HearMe develops, operates, and licenses next-generation VoIP technologies
that merge the functionality of the telephone, mobile devices and the
Internet. The company offers PC-to-phone, phone-to-phone, and PC-to-PC
Internet telephony that supports industry standards, easily integrates
with existing networks and call centers, and offers "presence,"
or availability management capabilities.
Hiho Technologies, Inc. (#318)
P: (949) 585-0550;
Hiho provides a Web-architected employee management solution through an
ASP model.
ICS Advent (#283)
P: (858) 677-0877;
ICS Advent, formerly Industrial Computer Source, develops and manufactures
PC rackmount solutions. We specialize in the development of customized CPU
designs for the embedded market, single-board computers and system
integration of rackmount computers, with I/O, networking, computer
telephony products, and technical support.
IEX Corp. (#780)
P: (972) 301-4847;
IEX provides a complete customer contact center solution that manages
multiple agent groups in separate locations as if they were a single
center. Our Virtual Contact Center combines the power of TotalNet call
routing with TotalView workforce management and CTI desktop automation to
create an integrated solution.
Ineto (#799)
P: (512) 684-6384;
Ineto is a customer communications service provider that offers
fully-integrated phone, e-mail, Internet communications and CRM
applications for e-businesses wanting to optimize customer connections.
The browser-based Ineto service provides a simple, pay-as-you-go, hosted
solution that eliminates the need for costly investment in on-site
customer communications infrastructure.
Intecom (#488)
P: (972) 855-8157;
Internet telephony is a critical component in e-communications -- the
infrastructure and applications that support conversations and
connectivity across an enterprise and with its customers and partners.
Intecom is exhibiting its first-generation e-communications solution,
incorporating TOIP and functionally flexible applications for mid-sized to
large organizations.
Interactive Intelligence
(#254)
P: (317) 872-3000;
Interactive Intelligence, Inc., a developer of multichannel customer
interaction management software, will demo its latest e-business and auto
response solutions designed as alternatives to multivendor/multiproduct
CTI solutions. The company will also unveil its new Wireless Interaction
Client ideal for mobile workers.
Interactive Software Systems
(#660)
P: (954) 717-0182;
Interactive Software's e-FORCE is an enterprise workforce management
software suite. e-FORCE is designed to meet the workforce forecasting and
scheduling needs of the enterprise and extended contact center, allowing
organizations to respond efficiently to diverse customer demand sources,
including inbound and outbound calls, e-mail, fax, and Web.
Interior Concepts
(#771)
P: (616) 842-5550;
Interior Concepts is a custom manufacturer of furniture for the customer
center environment. Our thin-line panels and wire management system offer
the maximum amount of workspace in the minimum amount of floor space.
IPaXess (#298)
P: (972) 265-4028;
VocalWare IP enables remote workers to simultaneously search the Internet
and send and receive e-mails, faxes and phone calls, all over a single
connection including LAN, cable modem, DSL, and 56K dial-up.
iSoftel (#871)
P: (213) 892-6338;
iSoftel serves the changing telecommunications industry by offering
enabling technology for carrier services with its line of enhanced turnkey
carrier solutions. iSoftel provides technology for a variety of service
providers, including traditional telephone companies, Internet telephony
service providers, and competitive and incumbent local exchange carriers.
Kana Communications (#566)
P: (650) 474-8875;
Kana delivers a broad range of integrated e-business and interaction
applications with a modular and scalable platform for both Internet and
Global 2000 companies. Kana solutions deliver personal portals that offer
customers, partners, and the enterprise a global view of their
communications and relationships.
L-3 Communications (#297)
P: (856) 338-5995;
The telephone is the most widely used form of communication in the world,
and also the least secure. To safeguard your telephone conversations,
Privatel, a personal telephone device, uses a 168-bit triple DES algorithm
to provide voice encryption technology.
Language Line Services
(#670)
P: (408) 249-3456;
Language Line Services provides over-the-phone interpretation, 24 hours a
day, 7 days a week, in more than 140 languages. Inbound inquires, help
desk, and order processing are some of the services available. Document
translation is also available to facilitate communication with
non-English-speaking communities. For more information, call (800)
752-0093 x709.
Lynk USA (#174)
P: (714) 522-6300;
TeleLynk, and eTeleLynk with Lynk and Talk Web-to-phone browser plug-in,
are VoIP gateways complete with gatekeeper software. This product lets
customers speak directly with a real person, i.e., sales rep, service
agent, broker, etc., without interrupting their Internet session.
MCK Communications (#674)
P: (617) 454-6131;
MCK's remote voice and data solutions provide off-premises workers with
seamless connectivity to corporate PBXs and data networks, including
4-digit dialing, intercom, conferencing, voice mail, and full ACD
features. MCK's products include single- and multi-user remote and gateway
products for analog, ISDN, xDSL, cable, and T1.
Mercom Systems (#680)
P: (201) 507-8800;
Mercom provides quality monitoring and recording systems.
Microsoft Corp. & Microsoft
Partner Pavilion (#400)
P: (206) 882-8080;
Microsoft's products and services are designed to help people take
advantage of the power of personal computing. Microsoft products and
technologies are recognized foundations for computer telephony. Windows NT
Server is the platform of choice for telephony and communications.
Microsoft Exchange Server and other members of the Microsoft BackOffice
family also perform important roles in computer telephony solutions.
MIND CTI, Ltd. (#1702)
P: 972 (4) 993-6666;
MIND CTI is a provider of billing and customer care, accounting, and
management solutions for multiple IP services, including voice, data,
content, and unified messaging. MIND's enterprise call accounting
solutions provide accounting solutions for convergent networks. MIND's IP
telephony billing systems are installed at major carriers worldwide.
Mindbranch (#1610)
P: (413) 664-6185;
With more than 10,000 of the most credible and useful reports,
newsletters, directories, and databases from our 250 top-tier partners,
MindBranch offers free customer assistance and instantly downloadable
strategic insight to help you make better decisions faster.
Motivation Online
(#695)
P: (847) 437-4433;
Internet-based application systematically applies the principle of
managing by consequence, enabling users to identify behaviors and tasks
required for success and reinforcing those behaviors to achieve sustained
efforts that exceed corporate goals. Plan, set goals, track results, and
give feedback on both qualitative and quantitative measures.
Natural MicroSystems (#426)
P: (508) 271-1339;
Natural MicroSystems is a provider of open, DSP-based hardware (PCI, cPCI)
and software components to developers of voice- and fax-over-packet data
networks, and for IP call centers and IP PBXs in the enterprise. Also, SS7
and media server technology for enhanced services and wireless MSC/BSCs.
Netergy Networks, Inc.
(#271)
P: (408) 654-0848;
Netergy Networks, formerly 8x8, Inc., is a provider of highly integrated
IP telephony solutions to telephone service providers and
telecommunication equipment manufacturers. Netergy Networks' IP telephony
solutions include network software, systems and embedded technology.
[email protected] (#791)
P: (813) 621-7575;
[email protected] is a business center concept featuring a combination of
next-generation technology, convenient amenities, and a full range of
professional services. With over 950,000 square feet of space, looped
fiber optics and a redundant power supply, [email protected] caters to the
needs of large call, service, and data processing centers.
Neural Act, Inc. (#397)
P: (703) 736-3080
Neural Act, Inc., based in metropolitan Washington D.C., develops software
that enhances customer and agent care. Using advanced forecasting
technology, NeuralAct's AgentCare product suite helps call center managers
improve workforce and human resources management, and better administer
the recruitment, training, scheduling, and performance of call center
agents.
Nex Computers, Inc. (#1600)
P: (510) 656-2248;
We provide single-board computers (SBC), CompactPCI, embedded controllers
(EBC), backplane and rackmount chassis.
Nexbell Communications
(#354)
P: (216) 344-2646;
Nexbell Communications maintains a growing nationwide points of presence
packet telephony network for delivery of IP-based voice/fax services.
Nexbell offers voice transport services comparable to long-distance
providers and ILECs. Services include long-distance, fax over IP, IP/PBX,
unified messaging, and callback services.
Noble Systems (#560)
P: (404) 851-1331;
Noble Systems provides predictive dialing, inbound and blended call
systems, and solutions, including customized screens, real-time reporting,
remote agent management, digital recording, internal/external call
transfer, and more.
Online Support (#291)
P: (902) 629-2467;
OLS offers 24/7 technical support services to Internet companies and
e-business suppliers from three Canadian support centers.
Packetport.com (#478)
P: (203) 831-2215;
Packetport.com is a worldwide provider of carrier-grade Sun Solaris-based
phone-to-phone IP telephony solutions and a new class of VoDSL and VoCable
Internet appliances. Packetport.com's products are sold to international
carriers, ISPs, and next-generation telcos.
Parsec Technologies (#770)
P/F: (650) 960-1818;
Parsec Technologies' server-based (UnPBX) call center solution, Paragon,
delivers functionalities like ACD, predictive dialer, voice logging, voice
messaging, soft phone, and Web integration on a single platform,
minimizing integration issues and reducing cost of ownership. It also
provides extensive COM-based APIs for integration with other customer care
applications.
Peavey Performance Systems
(#179)
P: (913) 495-6622;
Mission Possible is a scratch-off game card incentive program that has
shown a great return on investment while reducing turnover, boosting sales
and increasing customer service. The scratch-off game card concept is
simple to administer while gaining excitement over time.
Pensacola Area Chamber of
Commerce (#1705)
P: (850) 438-4081;
The Pensacola Area Chamber of Commerce is the economic development
organization for the City of Pensacola and Escambia County. The Pensacola
region possesses a skilled workforce and readily available
buildings/property for the development of technology companies.
Phonetic Systems
(#1402)
P: (781) 270-4123;
Phonetic Systems develops and deploys speech recognition solutions.
Applications include voice-driven automated attendant, call routing,
directory assistance, and solutions that extend the reach of Web site,
e-commerce, and call center applications. The software provides superior
accuracy, easily scales to more than 1,000,000 records, and handles
dynamic updates with no downtime.
Portal Connect, Inc.
(#138)
P: (703) 326-8342;
Portal Connect, formerly EIS International, provides solutions that give
customers the necessary tools to increase customer satisfaction, expand
their market reach and reduce operating costs. Portal Connect leverages
synergies between EIS's telephony-based contact center expertise with
parent company SER's enterprise Internet and process management
technology.
PORTech Communications, Inc.
(#785)
P: +886 (4) 305-8000;
Products include the GTS-1000 IPBX, an all-in-one switching facility for
both circuit and packet, the GTS-1000 call center, a total solution for
call centers, and the MT-100 mobile trunk.
Praxon, Inc. (#146)
P: (408) 871-1600;
Praxon, Inc., develops and markets solutions for the integrated business
communications market worldwide. The Praxon Phone Data eXchange (PDX )
system, offers voice, data networking, messaging, and Internet access
capabilities, which are scalable, modular, and designed for small and
medium businesses as well as remote offices.
Quicknet Technologies (#206)
P: (415) 864-5225;
Quicknet Technologies, Inc. is an innovator in low-density IT hardware and
software. Quicknet designs and manufactures IT products for small
businesses, in use today in over 175 countries worldwide. Our products
enable users to effectively boost their Internet telephone call quality.
Quintum Technologies (#278)
P: (732) 460-9000;
Risk-free VoIP migration with Quintum's Tenor MultiPath VoIP Gateways,
with multipath architecture for effortless installation and deployment.
Real-time switching of calls from IP to PSTN ensures high-quality voice
and failsafe reliability. Tenors are stand-alone units, are
H.323-compliant gateways with integrated gatekeeper, border element and
PacketSaver multiplexing functions and support analog, T1/E1/PRI, and
fractional T1/E1/PRI environments.
Quintus Corp. (#218)
P: (704) 896-9702/(800) 337-8941;
Quintus Corporation provides eCRM software that helps companies deliver
sales, service and support to customers across the Internet, e-mail and
telephone. The Quintus eContact Suite includes applications for consumer
relations, sales and service, technical support, and human resource
centers.
Rockwell Electronic
Commerce Division (#110)
P: (630) 227-7419;
Rockwell's multimedia customer contact management technology includes
open-systems call center platforms and call management applications that
work with a client's existing customer data sources to provide integrated
customer contact management solutions by extending its sophisticated
call-routing and management capabilities to leverage the power of the
Internet as a primary customer service channel.
Romak Office Systems (#761)
P: (719) 391-1991;
Romak Office Systems specializes in developing panel systems that
incorporate features unique to call center applications. ROS sells,
delivers, and installs factory direct to the entire United States and
Canada region to ensure better value and customer success.
Server Technology (#790)
P: (775) 284-2000;
Server Technology's line of SentryT power managers eliminates unnecessary
trips to remote locations and minimizes the impact of locked-up network
equipment on business-critical networks. Sentry enterprise products
integrate power distribution, measurement and control to individually
control the power functions (power on/off and reboot) of remote servers
and network equipment.
Shelcad Communications, Ltd.
(#654)
P: +972 (9) 885-1111;
ShelCad develops innovative CTI, IT, and VoIP products. Shelcad's vanguard
products link PCs to any analog phone to support IP calls and added-value
features. Its plug-and-play CTI solutions integrate existing networks,
computers, and PSTNs with standard telephone sets. ShelCad's technological
developments include VoIP, network CTI, PCMCIA, Ethernet and ASIC
products.
Software Technology &
Consulting (#399)
P: (301) 695-1704;
Software Technology & Consulting is an Internet system development
company specializing in Internet and intranet applications and custom
software development. Our local project managers work with our offshore
software development facility to offer the best software development and
programming at a cost savings.
SOSINC Communications (#666)
P: (712) 266-0856;
SOSINC Communications is a leading provider of high-quality, packet-based
telephony services. These services enable telecommunications carriers and
other communications providers to offer domestic voice, fax, and other
value-added applications over the Internet, intranet or any packet-based
network.
Sound Advantage (#454)
P: (949) 476-1400;
Sound Advantage is the producer of Sandi, the voice-activated call
processing system. Sandi lets you use your voice to control your PBX,
voice mail, e-mail, and now your Web site with our "voice-activated
Web assistant."
Spectrum Corp. (#678)
P: (713) 944-6200;
Spectrum wallboards and software are used in a wide array of applications
for a single purpose: to communicate important and concise information
instantly. Leading the way is ULTRA Link II Real-Time ACD software,
featuring automatic color updates, user programmable messages, and ACD
stats/help desk alerts, screen pops, paging options, audible alerts, and
more.
Stancil Corp. (#698)
P: (714) 546-2002;
Audiolog, a Windows NT voice logger, records analog or T1/E1/ISDN, either
at the trunk side or concentrated behind the switch. Options: IRIS
automatic scheduler, CTI/SMDR integration, record-on-demand, ActiveX
controls and SDK, DCOM remote live monitor, ANI, DNIS, and caller ID.
Strategic Service Alliance, Inc.
(#396)
P: (702) 897-7100;
Strategic Service Alliance, Inc. (SSA) is a source for communication
platform solutions, providing advanced call transaction processing systems
for the telephony and Internet industries worldwide. Our platforms support
Internet access control, prepaid and metered Internet, prepaid calling
cards, and wireless and wireline applications.
Symon Communications (#787)
P: (281) 240-5555;
Installed in more than 2,000 centers, SYMON monitors ACDs, IVRs, trunk
lines, call tracking systems, client/server platforms, host systems, LANs,
network links, databases, and more to automatically deliver intelligent
real-time alerts. Outputs to color LED displays, panels, Windows
workstations, pagers, VGA devices, e-mail, intranet/Internet pages, and
more. Microsoft Windows NT architecture.
Talisma (#1608)
P: (425) 897-3231;
Talisma offers both licensed and hosted enterprise-level eCRM suites for
building long-term, profitable e-relationships with customers. These
modular, scalable, integrated solutions help companies manage interactions
along all major customer touch points: e-mail, Web forms, chat, self help,
VoIP, and phone. With Talisma, companies can easily and cost effectively
implement e-service, e-marketing, and e-sales capabilities.
Tapestry Integration Specialists
(#274)
P: (314) 344-0066;
Tapestry Integration Specialists is an advanced technologies integration
firm specializing in the integration of CRM and e-commerce systems with
PBX/ACD and other contact processing systems. Tapestry's Simple Contact
Center is a collection of integrated software modules that provide a
bridge between CRM, eRM, SFA, and tech support applications for multimedia
contact processing functions.
TargetVision (#760)
P: (716) 248-0550;
TargetVision for call centers uses familiar, trusted communications media
to reach agents with statistics and other information. A typical
TargetVision message reaches your call center via television monitors. You
can also set up automatic feeds of dynamic data from other systems.
TEAC America, Inc. (#789)
P: (323) 727-4872;
Digital communication recorders used by financial institutions, call
centers, public safety and others. The CR-500 series has 8 to 56 channels
recording per module with Magneto Optical (MO) disk recording media. User
access via LAN, stand-alone playback station or automated playback access
system, optional.
TEDAS Computer Telephony (#875)
P: (408) 738-3327;
TEDAS is an international developer of software communications products
for distributed corporate enterprises and ISPs in the area of computer
telephony. Our products offer a true one-wire standards-based solution. A
full complement of H.323 appliances allows total flexibility in the
workplace.
TelAthena Systems (#360)
P: (888) 777-7565;
A multi-user, multi-purpose scripting system designed to fully automate
the exchange of information over the telephone and/or Internet. Provides
seamless outbound, inbound and Internet interfaces. TelAthena is designed
for for creating telemarketing, customer-service, help-desk, fund-raising,
or any other real or virtual call center CRM applications.
TelecomCareers.net
(#684)
P: (504) 219-9900;
TelecomCareers.Net is the largest telecommunications employment site on
the Internet. We offer thousands of searchable jobs and resumes to telecom
professionals and employers and countless resources for the job seeker.
Telemedia Networks
(#767)
P: (800) 379-3646;
Telemedia Networks is an international developer of enhanced switching,
unified messaging, and convergent billing platforms. All products are Web
enabled and utilize UNIX or NT with ORACLE or SQL Server database
applications. Telemedia has offices in New Zealand, Australia, Hong Kong,
Malaysia, Japan, the United Kingdom, and the United States.
Telephony@Work, Inc.
(#266)
P: (858) 410-1600;
Telephony@Work is a developer Internet-integrated enterprise computer
telephony solutions for call centers and companies. CallCenter@nywhere is
a comprehensive solution for virtual and traditional call center
implementations.
TeleSynergy Research (#750)
P: (408) 260-9970;
TeleSynergy's PC PBX system, TelePCX V3.5, is a highly flexible and
scalable communication server, integrating Internet, CR, and mobility for
small- to mid-sized businesses. TelePCX provides PBX, ACD, VoIP gateway,
Web-based UMS, development tools for IVR/FOD and desktop call control.
Teltone Corp. (#873)
P: (425) 487-1515;
Teltone's telecom test tools enable product testing and demonstration
without connecting to a phone line. The new Telecom Simulation Platform
provides T1 and analog (POTS) simulation in a single unit and features
upgradeable, plug-and-play hardware and software, programmable call
parameters, and bulk call generation.
ThinkDirectMarketing (#170)
P: (303) 651-6778;
DigitalData provides real-time access to over 118 million North American
residences and businesses. In less than two seconds, our database can
match a phone number query and pop prospect data to your agent's queue
screen or IVR system. Increase accuracy, serve more customers faster and
save money by paying only pennies for matched results.
Tundo (#228)
P: 972 (9) 885-2245;
Tundo specializes in delivering high-end packet telephony systems to
enterprises, call centers and service providers. Tundo's open and
standards-based architecture provides customers with price performance
advantages, high reliability, and unlimited scalability. As a result,
Tundo's customers can dramatically increase the functionality of their
telephony system and preserve their investment in legacy equipment and
applications.
Ubiquity Software Corp.
(#1203)
P: (613) 271-2027;
Ubiquity Software Corporation has developed the Helmsman application
services platform to enable service providers to build next-generation
services that bind tightly with customers' business applications. The
software suite comprises servers, intelligent clients, and a comprehensive
service development capability.
Vertical Networks (#392)
P: (408) 585-3272;
Vertical Networks provides complete communications solutions for branch
offices and small businesses. An integrated communications platform, the
InstantOffice system offers packet switching, circuit switching, IP voice,
traditional voice, secure Internet connectivity ,and applications support
in a single solution, allowing customers to take advantage of
next-generation IP services and applications.
Vocal Link, Inc. (#287)
P: (847) 547-0375;
Vocal Link offers a second-generation unified messaging product that
allows the user easy and convenient access to all their messages,
regardless of type, by phone or other mobile devices. Users simply call
into their own personal phone number to listen and respond to all voice
mail, e-mail, fax, and paging messages, anywhere, anytime.
VOCAL Technologies, Ltd. (#792)
P: (716) 688-4675;
VOCAL Technologies, Ltd. is a single stop for complete modem/facsimile/
telephony/voice/multimedia communications source code. Support for the
latest standards includes voice over IP, fax over IP, wDSL, V.90, V.34FAX,
T.38 real-time fax, H.323, G.723/G.729A and DTMF/ fax/data/voice
detectors.
Vocalcom (#470)
P: 33 (1) 55 37 3070;
Serving the call center industry with Hermes Pro, and now Hermes
Interactive. The suite is based on a fault-tolerant PC-PBX server running
on Windows NT. Hermes Pro addresses sales, marketing, call centers,
customer service, and after-sale service, facilitating the management of
all modes of customer interaction (e-mail, Web, telephone, fax, courier,
etc.).
VoiceAge Corp. (#891)
P: (514) 737-4940;
VoiceAge develops unique, low bit rate voice and audio codes such as
ACELP.net, ACELP.live and ACELP.wide. ACELP.net's distinction comes from
its widespread presence through Microsoft Media and RealPlayer, which
totals over 240 million licenses worldwide. VoiceAge will unveil its new
mass encoding solution designed for vocal e-mail, content, and
broadcasting.
Voicegate Corp. (#696)
P: (905) 513-1403;
VoiceGate Corporation is a leading supplier of PC-based voice mail,
audiotext, and custom-designed voice response systems.
VoicePump, Inc. (#297)
P: (650) 323-3232;
VoicePump, Inc. is a developer of embedded IC solutions that enable
voiceband communications over packet networks. VoicePump's current voice
gateway IC product offerings are optimized for low-cost IADs and
residential gateways for the home, small office, and medium enterprise
markets.
Wirenix (#1706)
P: (972) 930-7950;
Wirenix.com provides value-added speech-enhanced application solutions for
global wireless Internet markets. Our products enable Internet users to
access information over the Web through speech recognition. WireNix.com
delivers products and services to customers in wireline, wireless, and
service provider enterprises.
Zamba Corp. (#881)
P: (408) 446-8525;
ZAMBA is a consultancy and systems integrator, providing customer-centric
solutions to Fortune 1000 and emerging companies. With a breadth and depth
of expertise in strategy, branding, technology, and support, ZAMBA works
with companies to optimize their marketing, sales, service, and support
operations.
[ Return
To The November 2000 Table Of Contents ]
|