2000 Who's Who In The CRM/eCRM
Industry
The Compendium Of Industry-Leading CRM/eCRM
Companies
[ Go Right To The 2000
Who's Who List ]
Chances are good that you understand your business well. You know your
product or service, you understand your company's marketing philosophies,
you are well-versed in your accounting methods and you knew every in and
out of your company's customer service policies and procedures. Why is it
"knew" and not "know"? Because old-fashioned customer
service, while still a desirable end goal, has changed its face and
methods. Modern customer relationship management has taken over as the
best means of attaining 100 percent customer satisfaction and near-zero
customer turnover, and the technologies and services that underlie CRM
change so fast you need to be an expert to keep track of them. Chances are
you don't have time to read every product brochure, examine every
high-tech news item, absorb every industry change and view every available
demo.
The good news is, we do it for you. That's our job. Our first annual
"Who's Who In The CRM/eCRM Industry: A Compendium Of Industry-Leading
CRM/eCRM Companies" is presented in the following pages. The
companies that follow are of three different types: manufacturers who
offer products that allow organizations to interface with their customers
directly, through a variety of media; companies that offer CRM via the
application service provider model; and companies that conduct many or all
aspects of CRM for your organization via outsourcing.
The reason we compiled this comprehensive directory is because we noted
the utter lack of such an inclusive guide and decided that our readers
deserve it. We aimed to provide the most complete listing in the industry;
a resource you'll refer back to again and again as you navigate the often
choppy waters of CRM and eCRM.
We're glad that you've chosen C@LL CENTER CRM Solutions� as
your guide, and without further delay, present you with our listing.
A-B
C-D E-H
I-L M-P
Q-S T-Z
Key
A: E-mail
management Products
B: Web/Call Center Integration Products
(Web Callback, Text Chat, Collaborative Browsing, Self-Help Products)
C: Data Mining And Knowledge Base Products
D: Voice Systems (IVR, Speech Recognition Products)
E: CRM Application Service Providers
F: Outsourced CRM Services
G: Contact Management Software |
A-B
Access
Direct Telemarketing Inc.
Rachel Macha
Phone: 800-892-8276
F |
Access Productique
Sales Dept.
Phone: 514-694-9944
A, B, C
|
Account4.com
Sales Dept.
Phone: 617-964-1633
E
|
ACS (Affiliated Computer
Services)
Bob Harvey
Phone: 214-887-7345
F
ACS is a Fortune 1000 company based in Dallas. ACS provides a broad
range of business services including business process outsourcing,
electronic commerce, technology outsourcing, professional services
and systems integration. ACS now introduces its CRM package focused
upon the telecommunications industry.
|
Acxiom
Corp.
Sales Dept.
Phone: 501-342-1000
C |
AFSM International
RobbiAnne Warren
Phone: 941-275-7887
F |
Alert Communications Co.
Greg Michael
Phone: 800-333-7772
F |
The Alexander Group, Inc.
Cris Gardner
Phone: 480-998-9644
Web: www.saleslobby.com
E, F |
all.com
Chris Miller
Phone: 512-427-8600
F |
Alpine
Access
Steve Rockwood
Phone: 303-279-0585
F
|
Alliance Systems
Tova Sido
Phone: 972-633-3400
B
Alliance Systems' open communications platforms enable Web-connected
call centers to choose multiple, third-party software to perform
virtually any Internet, voice or data communications function.
Alliance's flexible, single system also integrates legacy systems
and advanced Web/call center applications. |
Altitude Software
Sonja Boyce
Phone: 877-367-3279
A, B |
Alumbre Technologies
Nzar Asmail
Phone: 301-520-5450
F |
Amcom
Cheryl Sperling
Phone: 800-852-8935
D |
Amcom
Cheryl Sperling
Phone: 800-852-8935
D |
Amigar Information Systems
Tomer Cohen
Phone: +972-54-637-479
Web:
B, C, E, G
|
AMTELCO
Jim Becker
Phone: 800-356-9148
B, C, D, E, G
|
Amyon
Sales Dept.
Phone: +31-50-524-49-99
B, G |
Anteil
Rob Rudrow
Phone: 717-671-1141
E, F, G |
APAC Customer Services, Inc.
Susan Millspaugh
Phone: 847-374-1983
E, F |
AppCity Inc.
Peter Cutler
Phone: 212-813-6757
E, F
|
Apriori TMI
Chris Casula
Phone: 630-984-2200
C, F, G |
Apriori
TMI
Chris Casula
Phone: 630-984-2200
C, F, G
|
Applix, Inc.
Sales Dept.
Phone: 508-370-0300
B, C, E, F, G
Applix global solutions include Internet-based Customer Relationship
Management (iCRM) and Internet-based business planning, forcasting
and modeling (iPlanning). Applix is uniquely positioned as the
single-source for CRM Analytics solutions to help e-businesses plan,
measure and respond in real-time to the new customer-driven economy. |
Apropos
Technology
Sales Dept.
Phone: 630-472-9600
A, B, D, E |
Arial
Systems Corp.
James Alland
Phone: 888-973-9925
D, G |
Artisoft,
Inc.
Sales Dept.
Phone: 800-914-9985
D |
Ascendant
Solutions
Paul R. Streiber
Phone: 214-348-7200
F |
AskIt.com
Ken Shapiro
Phone: 212-254-4194
E |
Aspect
Communications
Sales Dept.
Phone: 408-325-2200
A, B, D, G |
Austin
Logistics Inc.
Michael Kuryak
Phone: 512-328-8215
Web:
C, E |
Avaya
Communication (formerly Enterprise Networks Group of Lucent
Technologies)
Elham Ahmadzadeh
Phone: 604-904-6600
A, B, D |
Baan
Co. N.V.
Sales Dept.
Phone: 703-471-8785
B, C |
BackWeb
Technologies
Sales Dept.
Phone: 800-863-0100
B |
Banter
Stanley Jones
Phone: 415-247-2600
A, B |
Behavior
Business Systems
Eric Webb
Phone: 847-437-4433
B, C, F |
Blaze
Software, Inc.
Sales Dept.
Phone: 800-876-4900
B, C |
Blue
Pumpkin Software
Renee Maler
Phone: 408-830-5400
A, B, E |
Boulder
Software Foundry
Sales Dept.
Phone: 303-443-4223
B, C, E, G |
Braxtel
Communications
Diane Stokes
Phone: 978-264-1992
G |
Brendler
Associates, Inc.
Bill Brendler
Phone: 713-838-9600
F |
Brightware,
Inc.
Brian Tuller
Phone: 415-884-4744
A, B |
Broadbase
Software, Inc.
Sales Dept.
Phone: 800-966-8085
B, C |
Brooktrout
Software Inc.
Joan Haynes
Phone: 508-786-9103
A, B, D |
Business
Objects SA
Sales Dept.
Phone: 800-527-0580
Web:
C |
Byzantium.com
Christie Mountford
Phone: +44-1926-455300
B, D, E |
[ Return To
The List ]
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C-D
Calico
Commerce, Inc.
Sales Dept.
Phone: 800-717-9077
B |
Callcenterasia.com
Ltd.
James McCracken
Phone: 662-655-7402
A, C, E, F, G |
Call
Center Services, Inc. (CCSI)
Conni McMahon
Phone: 800-951-3682
F |
Calltrol
Corp. (formerly Buffalo International)
David Friedman
Phone: 914-747-8500
D |
Cantv
Servicios
Marny Guarecuco
Phone: +58-2-2737545
A, B, C, D |
CASIO
Soft, Inc.
Jim Willis
Phone: 408-441-2761
C |
CELLIT,
Inc.
Sales Dept.
Phone: 305-436-2300
A, B, C, D, G |
CenterForce
Technologies, Inc.
Sales Dept.
Phone: 301-718-2955
C |
CentreCom
John Campbell
Phone: 888-421-4212
B, E |
Chordiant
Software, Inc.
Collin Bruce
Phone: 408-517-6100
B, G |
Cincom
Systems, Inc.
Vicki Virby
Phone: 800-224-6266
A, B, C, E, G |
Cisco
Internet Communication Software Group
Sales Dept.
Phone: 800-553-6387
A, B, G |
Clarify
(A Nortel Networks Company)
Sales Dept.
Phone: 408-965-7000
A, B |
ClickAction,
Inc.
Sales Dept.
Phone: 800-325-3508
A |
ClientReps.com
Taher Khan
Phone: 415-806-0187
F |
cMango
Inc.
Ashwin Kedia
Phone: 408-991-9922
E, F |
Computer
Network Technology
Contact: Meredith Daul
Phone: 763-268-7028
E |
Comverse
Infosys, Inc.
Linda Dunlea
Phone: 516-465-1233
C, D, G |
Concannon
Technologies, Inc.
Sales Dept.
Phone: 703-684-4008
B, D |
Concentric
Enterprises, Inc.
Natalie Perez
Phone: 888-254-8472
F |
Control-F1
Graeme Earle
Phone: 403-670-0891
B |
Convergent
Solutions
Steve Purvey
Phone: +44-020-82302203
A, B, D, E, G |
Convergys
Corp.
Jennifer Duff
Phone: 312-233-1376
E, F |
Coresoft
Technologies, Inc.
Sales Dept.
Phone: 801-431-0070
D |
CosmoCom
Anne Strauss
Phone: 631-940-4310
B |
CrossTec
Corp.
Rick Shultz
Phone: 561-391-6560
B, E, G |
CTS
Technologies
Scott Lutz
Phone: 303-792-0515
A, B, D, E |
CustomerAssistance.com,
Inc.
Bill Krohn
Phone: 847-374-1948
F |
CustomerSoft,
Inc.
Theresa De Paul
Phone: 303-784-9040
B, C, G |
Cyberserv,
Inc.
Bill Follin
Phone: 703-903-0260
A, B, C, E |
Cyntegra
Infosystems
Arun
Phone: +91-080-6619141
E-mail: [email protected]
F |
Cyntergy
Jerry Mitchell
Phone: 301-795-3828
F |
Datatrac
Information Services
Leslie LeComte
Phone: 703-817-9700
E, F |
Datria
Systems
Jim Blaha
Phone: 303-645-9312
D |
Davis
Software Engineering, Inc.
Sales. Dept.
Phone: 800-373-2668
D |
Davox
Corp.
Jeffrey Anderholm
Phone: 978-952-0415
A, B, G |
D�cisif
Eric Faucher
Phone: 514-362-7117
B, C, D, E, G
D�cisif develops and markets a suite of cutting-edge CTI and CRM
solutions that brings computer intelligence to the telephone system.
Our products enable small- to medium-sized enterprises and informal
call centers to deploy powerful, cost-effective end-to-end business
solutions that deliver high performance customer interaction. |
DEK
Software International
Mark Jeffery Koch
Phone: 800-335-5595
E, G
|
Delano
Technology Corp.
Sales Dept.
Phone: 905-947-2222
A, B |
Deltek
Systems, Inc.
Sales Dept.
Phone: 800-456-2009
C, G |
Digisoft
Computers, Inc.
Andrew Davidson
Phone: 212-687-1810
A, G |
Digital
Archaeology Corp.
Sales Dept.
Phone: 877-344-2724
C |
|
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E-H
e2
Communications
Jerry Zeephat
Phone: 972-931-7000
A, E |
eAssist.com
Sales Dept.
Phone: 858-458-4188
E |
EasyRun
Ltd.
Joseph Luzon
Phone: +972-9-7410953
B, D, G |
Echopass
Corp.
Chris Hunt
Phone: 888-622-5345
B, E
Echopass hosts an integrated platform of voice and e-media
communication services for contact center enterprises. Phone, iPhone,
e-mail, chat, fax and voice mail are delivered to your company
through a secure, redundant managed network. |
Eclipse
Computing plc
Trevor Cole
Phone: +44-207-6800650
E, F |
eConvergent,
Inc.
Sales Dept.
Phone: 925-931-2500
E |
Edify
Corp.
Sales Dept.
Phone: 800-944-0056
B |
eFusion
Joanne Collins
Phone: 503-207-6300
B, E |
eGain
Communications
Sales Dept.
Phone: 800-821-4360
A, B |
Elix
Philip Marshall
Phone: 815-399-8840
B, D |
eOn
Frank Huffman
Phone: 901-365-7774
A, B, F |
Epicor
Software Corp.
Sales Dept.
Phone: 800-999-1809
B, C, G |
E.piphany
Brad Wilson
Phone: 650-356-3800
A, B, C, G |
Ericsson
Chris Graham-Fielding
Phone: +46-8-719-4288
B, D, E |
Everlasting
System Integration, Inc.
Irving Chang
Phone: +886-2-87683556
B, C, D, E |
Excell
Global Services
Lydia Aranda-Dominguez
Phone: 888-359-6660
F |
eSupport
Sales Department
Phone: 781-306-9797
E, F |
eSupportNow
Yvonne Gaudette
Phone: 617-398-8986
E, F |
Eyretel,
Inc.
Angela Peters
Phone: 800-895-0803
D |
FaceTime
Communications
Sales Dept.
Phone: 650-574-1600
A, B |
Finali
Corp.
Jennifer Whiting
Phone: 720-887-7800
F |
Firstwave
Technologies, Inc.
Debora Schum
Phone: 770-431-1200
E |
eshare
communications
Rebecca Kelly
Phone: 770-239-4000
A, B, E, G
eshare's customer interaction management solutions help companies
develop great customer relationships through great customer
interactions -- putting power behind CRM strategies. This complete
solutions platform will help build customer loyalty and retention
through a multichannel communications approach allowing users to
optimize customer lifetime value, improve brand loyalty, enhance
productivity and boost revenue. |
Foresight
Software
Sales Dept.
Phone: 800-207-0775
C |
FrontRange
Solutions Inc.
Lynne Dolan
Phone: 719-532-7537
B |
Fulcra
Solutions
Janet Holt
Phone: 919-261-9828
E |
Funk
Software, Inc.
Janet Lill
Phone: 617-497-6339
C |
Future
Technology
Suhail Zain-Eldeen
Phone: +971-4-2824345
E |
GECS
LTD
Sales Dept.
Phone:+91-22-7619066
E, F, G |
Genesys
Sales Dept.
Phone: 888-GENESYS
Categories: A, B, F, G |
Globix
Corp.
Sales Dept.
Phone: 212-625-7261
B |
Great
Plains Software
Sales Dept.
Phone: 800-477-7736
B, E |
GWI
Software
Heather Perry
Phone: 360-397-1000
B |
The
Haley Enterprise
Greg Clarke
Phone: 800-233-2633
A, B, C, D |
HelpOverIP,
a division of eZuz World Corp.
Contact: Randee Fagen
Phone: 877-717-2401
B, E |
Hewlett-Packard
(Hong Kong)
Susan Chan
Phone: +852 2599 7831
E |
Hewlett-Packard
OpenView Business Unit
Sales Dept.
Phone: 800-752-0900
B, C |
!hey
inc.
Susan Cohen
Phone: 978-974-0800
A, B, C, D, F, G |
High
Tech High Touch Solutions, Inc.
Michael Wilborn
Phone: 425-788-1043
E |
Hi-Link
Computer Corp.
Dan Hager
Phone: 800-683-9535
E, F |
Hipbone,
Inc.
Contact: Anne McVey
Phone: 650-802-5260
B |
HotData
Sales Dept.
Phone: 800-468-3282
C, E |
HumanClick
Zev Rubenstein
Phone: 510-839-1088
E |
Humaneered
Systems, LLC
Don Combs
Phone: 972-387-4225
E |
humany.com
Maria Lindstr�m
Phone: +46-8-454-07-00
A, B |
EDS
Phone: 888-337-1473
F |
|
[ Return To
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I-L
i2
Technologies, Inc.
Sales Dept.
Phone: 800-800-3288
B, C |
IBM
Sales Dept.
Phone: 800-426-4968
B, C |
ICT
Group, Inc.
John D. Campbell
Phone: 800-201-1085
A, D, E, F |
IEX
Corp.
Mary Corvaia
Phone: 972-301-1300
A, B, G |
IMAGINE
Chuck Horne
Phone: 770-921-5433
B |
Infinium
Sales Dept.
Phone: 800-725-7668
B, C, E |
Information
Access Technology, Inc.
Marti Lythgoe
Phone: 800-574-8801
G |
Infra
Corp.
Sales Dept.
Phone: 562-596-8110
B, E, G |
iNOVA
Corp.
Mike Bandy
Phone: 800-637-1077, ext. 154
B |
InstantService.com
Sales Dept.
Phone: 206-956-8000
B, E
|
Intecom,
Inc.
Sales Dept.
Phone: 800-468-3266
A, B, D |
Intellisystems
Sales Dept.
Phone: 800-637-8400
B, C |
Interactive
Intelligence, Inc.
Dan Skinner
Phone: 317-715-8127
A, B, C, D
Interactive Intelligence is a leading developer of multichannel
customer interaction management software designed as an alternative
to expensive and complex CTI solutions. This open, Windows NT-based
communications platform offers screen pop, skills-based routing, Web
chat and much more. |
Interface
Software
Sales Dept.
Phone: 630-572-1400
C |
InterMedi@
Marketing Solutions
Andy Thompson
Phone: 610-696-4646
E, F, G |
Intraco
Systems, Inc.
Sales Dept.
Phone: 561-367-0600
E |
IslandData
Corp.
Guy Jones
Phone: 760-930-9880
A, B |
Istonish,
Inc.
Jim Roberts
Phone: 303-713-9700
F |
IVRS
(International) Ltd.
Zenia Chong
Phone: +852-29613626
A, B, D, E, G |
Ivus
Chris Thompson
Phone: 510-834-4887, ext 1072
F |
Iwatsu
America, Inc.
Eileen Holland
Phone: 800-974-5070
E |
Janna
Systems, Inc.
Sales Dept.
Phone: 800-268-6107
B |
Jansen
Venneboer Customer Dialogue
Bert-Jan Jansen Venneboer
Phone: +31-23-5519333
F |
Kana
Communications
Sales Dept.
Phone: 650-298-9282
A,B |
KnowledgeBase
Marketing, Inc.
Sales Dept.
Phone: 866-456-9534
C, E |
Knowledgebroker,
Inc.
Sales Dept.
Phone: 800-829-4524
B, C, F |
Kowal
Associates, Inc.
Chris Stanvick
Phone: 617-521-9000
E, F |
Kurant
Direct Inc.
Gloria L. Kurant
Phone: 212-866-0770
F |
Linx
Communications
Lisa Schreider
Phone: 888-367-5469
E |
Lynx
Commercial Systems
(formerly Apex Systems)
Sales Dept.
Phone: +44-1455-234011
C |
Lipstream
Mike Miskovsky
Phone: 408-861-8230
B, D, E |
LivePerson
Sales Dept.
Phone: 212-277-8950
E, F |
Longoria
Jeffrey L. Longoria
Phone: 678-250-5003
A, B, E, G |
[ Return To
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M-P
Magic
Software Enterprises
Richard Hall
Phone: 949-250-1718
B, G |
Manugistics,
Inc.
Sales Dept.
Phone: 301-984-5000
C |
maramac
networks, llc
Bill Marlow
Phone: 915-629-0642
D |
MarketSoft
Corp.
Sales Dept.
Phone: 781-674-0000
B |
Market
USA
Mike Centrella
Phone: 800-658-8721
B |
MATRAnet,
Inc.
Toby Chaum
Phone: 1-877-MATRAnet
A, B, D, E, G |
Maxxar
Corp.
Andrea Lehnert
Phone: 248-675-1040
B, D |
MessageMedia
Sales Dept.
Phone: 800-565-0198
A, C |
Metrix,
Inc.
Mark Schroeder
Phone: 262-717-6500
B, C, E |
Microlog
Corp.
David Burd
Phone: 301-428-9100, ext 287
B, D, G |
MicroStrategy,
Inc.
Sales Dept.
Phone: 703-848-8600
C |
Millennium
Teleservices
Jacqueline Harris
Phone: 877-877-7698
F |
MoonFire
Corp.
Tracy Jones
Phone: 970-535-9500
E |
Motivation
Online
Eric Webb
Phone: 847-882-6369
E, F |
Motive
Communications, Inc.
Michael Reilly
Phone: 512-339-8335
B, F |
Multiactive
Software, Inc.
Sales Dept.
Phone: 888-577-7809
A, B, C |
MVICOM,
Inc.
Brent R. Kuhnhenn
Phone: 877-648-0266
A, D, E, F |
Naray
TeleService Inc.
James H. Lee
Phone: +82-2-3608-527
A, C, E, F, G |
NativeMinds
Sales Dept.
Phone: 415-777-3111
B, F |
NCR
Corp.
Sales Dept.
Phone: 800-543-8130
B, C |
NEC
Glenn Hunter
Phone: 408-434-7153
A, B, E |
Neteos,
Inc.
Thom VanHorn
Phone: 781-466-0100
E, F, G |
NetLert
Communications, Inc.
Dean Blair
Phone: 828-670-9900, ext. 333
B |
NetManage
eSolutions Group
Sales Dept.
Phone: 408-973-7171
B |
Netopia,
Inc.
Sales Dept.
Phone: 510-814-5000
B, E |
NetReflector.com,
Inc.
Sydne Brewer
Phone: 206-448-2690, ext. 146
E |
NetSearch
& Aether Systems
Mike Braun
Phone: 480-607-1511
A, E, F, G |
Netswork
Inc.
Jackie Watts
Phone: 925-598-2846
C, E, F, G |
NEW
Martin Bloom
Phone: 888-243-6089
F |
NICE
Systems
Inside Sales
Phone: 800-663-5601
B, C, D |
Noochee
Solutions, Inc.
Sales Dept.
Phone: 800-369-4768
B |
N-Soft
Sales Dept.
Phone: 800-536-9048
A, B, D |
nutsandRoBots.com
Joshua Marpet
Phone: 908-497-0627
E, F |
ON!contact
Software Corp.
Margaret Gerstenkorn
Phone: 262-375-6555
E |
One-to-One
Service.com
John Clegg
Phone: 877-342-5121, ext. 301
F |
Onpoint
Sean Dorney
Phone: 800-325-2580
F |
OpenNetwork
Technologies
Sales Dept.
Phone: 877-561-9500, ext. 206
B |
Oracle
Sajid Haque
952-897-4075
Web: A, B, C, E, F, G |
OSI
Technologies
Pradeep Vegunta
Phone: +91-040-3390080
A, E |
Onyx
Software Corp.
Heather Knox
Phone: 425-451-8060
A, B, C, E, G
Onyx Software Corp. is a leading supplier of enterprisewide,
customer-centric e-business applications. Onyx Software's
enterprise-class software connects and powers a company's entire
e-business world, connecting customers, partners and employees
across sales, marketing, support and service departments. |
Outreach
Technologies
Sales Dept.
Phone: 410-792-8000
B, D |
Page
Digital, Inc.
Renee Crebo
Phone: 800-569-1122
A, B, C, E |
PASS
Consulting Group
Michael Esser
Phone: +49-6021-3881-315
F |
Peace
Software International, Ltd.
Sales Dept.
Phone: 770-772-6200
B, D |
PeopleSoft,
Inc.
Sales Dept.
Phone: 800-380-7638
A, B, C, E, G |
PeopleSupport
Sales Dept.
Phone: 800-824-6200
F |
Pegasystems
Caitlinn Cohen
Phone: 617-374-9600, ext. 6524
B, E |
Peregrine
Systems, Inc.
Sales Dept.
Phone: 800-638-5231
C |
Perfect
Phone
Sabir Racham
Phone: +212-2-29-42-24
D, E, F, G |
Performix
Technologies, Inc.
Bill Levesque
Phone: 781-685-2929
C |
Perimeter
Technology
Debbie Goff
Phone: 603-645-1616, ext. 204
A, B |
PipeLive.com
Sales Dept.
Phone: 631-630-3260
A, B |
Pivotal
Corp.
Sales Dept.
Phone: 877-748-6825
B, C |
POINT
Information Systems
Marleen Wolfe
Phone: 800-311-0215
G |
Portal
Connect, Inc.
Ron Ball
Phone: 703-478-9808
G |
Power
Dyne Technologies, Ltd.
William Harold Millard
Phone: 608-255-4996
C |
Precision
Response Corp.
Sales Department
Phone: 800-666-4772
E, F |
PriceInteractive
Sales Dept.
Phone: 800-341-7800
D, E |
Primary
Knowledge
Sheen Khoury
Phone: 212-233-2110
C |
PrimeResponse
Sales Dept.
Phone: 617-876-8300
A, E |
ProAmerica
Sales Dept.
Phone: 800-680-6292
B, C |
Primus
Norman Guadagno
Phone: 206-292-1000
A, B, G
Primus is a leading provider of eCRM software that enables companies
to effectively manage all points of contact with their customers by
providing self-service and assisted service through the multiple
channels of Web, e-mail and chat. |
The
Product Line
Steve Bell
Phone: 303-671-8000
F |
Purple
Solutions, Inc.
Tom Bathe
Phone: 206-691-7703
G |
|
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Q-S
Quaero,
LLC
DeeVee Devarakonda
Phone: 704-414-0200
C, F |
R&D
KOREA
Ahn, Young-chan
Phone: +82-2-957-2065
E-mail: [email protected]
E, F |
Radnet
Jill Rasco
Phone: 781-246-4800
E |
Quintus
Dana Dye
Phone: 510-624-8750
A, B, G
Quintus provides electronic customer relationship management
solutions that enable companies to maximize revenue potential while
improving customer satisfaction. Quintus' eContact Suite expands
call centers into multimedia contact centers, helping businesses
effectively manage service, sales and marketing through integrated
communications channels. |
Rainmaker
Systems
David Nugent
Phone: 212-572-4846
F |
Randstad
Outsourcing
Scott Clarke
Phone: 888-325-9555
F |
RealCall
Sales Dept.
Phone: 203-355-2200
E |
RedCelsius
Sales Dept.
Phone: 678-942-1300
B |
Relavis
Corp.
Sales Dept.
Phone: 212-995-2900
B |
Remedy
Corp.
Wing Yip
Phone: +65-8385212
B, E, G |
RightNow
Technologies, Inc.
Greg Gianforte
Phone: 406-522-4200
A, B, C |
The
Rockford Group
David North
Phone: 877-798-7900
F |
Rockwell
Electronic Commerce
Bill Durr
Phone: 630-227-8000
A, B, G |
Repository
Technologies, Inc.
Sales Dept.
Phone: 800-776-2176
E
RTI provides CRM products for the software and hardware industry.
CustomerFirst provides integrated call and defect tracking.
SalesFirst provides the sales automated functionality, and WebFirst
allows your customers to use a Web browser to report and review
incidents and query the knowledge base. |
royalblue
technologies
Sales Dept.
Phone: 212-825-1965
B |
Rulebase
Robert J. Puskar
Phone: 480-505-8900
A, B, C, G |
Sagent
Technology, Inc.
Sales Dept.
Phone: 650-493-7100
B, C |
SAIC
Broadway & Seymour
Christopher Maher
Phone: 516-504-7601
B, E |
Salesforce.com
Sales Dept.
Phone: 415-901-7000
E |
SalesLogix
Corp.
Sales Dept.
Phone: 800-643-6400
B, C |
SAP
Sales Dept.
Phone: 610-661-1000
E |
Sapphire
Callnet
Mahendra Saxena
Phone: +91116534955
E, F |
Saratoga
Systems, Inc.
Sales Dept.
Phone: 905-479-2811
B, C, G |
SAS
Institute, Inc.
Sales Dept.
Phone: 919-677-8000
B, C |
SEI
Information Technology
Michael McDermott
Phone: 312-440-8300
E, F |
Selligent
Patricia Duponcheel
Phone: +32-71-25-80-80
E |
Sento
Corp.
Michael Hight
Phone: 801-492-2350
E, F
|
Servicesoft,
Inc.
Jessica Mayo
Phone: 508-653-4000
B, C, E |
ServiceWare,
Inc.
Sales Dept.
Phone: 412-826-1158
B |
Shonkh
Negolice Infotech Ltd.
Vikash Bhagchandka
Phone: +91-98210-78577
F |
Siebel
Systems, Inc.
Sales Dept.
Phone: 650-295-5000
A, B, E, G |
Siemens
Information and Communication Networks, Inc.
Sales Dept.
Phone: 561-955-5000
A, B |
Sideware
Systems Inc.
Leeanne McCambley
Phone: 604-988-0440
B
Sideware's e-CRM solution is fully scaleable to fit the needs of any
e-business. Based on software that is 100 percent Pure Java,
Sideware's Web-based customer service technology enables
e-businesses to relate to their customers and to databases
containing customer information. |
SITEL
Corp.
Sarah Boni
Phone: +32 27139511
F |
SLP
InfoWare
Jerome Nadel
Phone: 617-742-4102
C |
Software
Spectrum CRM Practice
Greg Lankford
Phone: 877-997-9057
A, B, C, D, E, F, G |
Solant
Sales Dept.
Phone: 303-583-3100
B |
Sonant
Corp.
Joe O'Loughlin
Phone: 800-929-2920, ext. 220
B, D |
Spanlink
Communications, Inc.
Sales Dept.
Phone: 888-261-5948
B, D |
Sparta
Systems, Inc.
Sales Dept.
Phone: 888-261-5948
B, C |
Staffware
Anne Kelly
Phone: 817-277-3000
E, G |
StayinFront
Sales Dept.
Phone: 973-461-4800
B, C |
Stratasoft,
Inc.
Sales Dept.
Phone: 800-390-1157
D |
SUMA.COM
LTD.
M.Ammiraju
Phone: +91-40-6508753
A, B |
SunDial
Technologies
Brett Bloom
Phone: 954-463-6499
B, G |
Support.com,
Inc.
Sales Dept.
Phone: 877-493-2778
B, C |
SupportScape
Inc.
Anil Sharma
Phone: +91-141-371737
F |
Swallow
Information Systems
Chip Goudreau
Phone: 800-647-9460
A, E, G |
Sybase,
Inc.
Sales Dept.
Phone: 510-922-3500
B, C |
Synchrony
Communications
Kathleen Riehle
Phone: 513-362-5500
A, E, F, G |
Synergistics
Sales Dept.
Phone: 877-583-5833
C |
synTelate
Corp.
Lindsey Kelly
Phone: 703-471-6662
B |
Syntellect
Inc.
Sales Dept.
Phone: 800-788-9733
B, C, D, F |
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T-Z
Talisma
Corp.
Jerry Johnson
Phone: 425-897-3281
A, B, C, D, E, G |
Targetbase
Sales Dept.
Phone: 800-446-6603
C, E |
Target
Interact
Val Belnap
Phone: 800-748-4848
F
|
TASKE
Technology Inc.
Bill Dunnion
Phone: 613-591-9267
B, D, E |
TechExcel,
Inc.
Sales Dept.
Phone: 800-439-7782
B, C, G |
Technion
Communications Corp.
Bob Guarnieri
Phone: 954-963-1994
F |
TeamShare
John Keller
Phone: 719-457-8884
C, G
TeamShare's tSupport product is a Web-architected help
desk/customer support solution that provides advanced
functionality at a competitive price. tSupport gives customers,
technicians and managers access to your support system via the
Internet. Customers can search your knowledge base, submit new
incidents and check the status of their incidents from a Web
browser. |
Telamon
Patrice Hocking
Phone: 530-672-7500
E |
TelAthena
Systems LLC
Lawrence H. Posner
Phone: 888-777-7565
B, C, E |
Telecom
Training Corp.
Melissa Harris
Phone: 615-298-5429
E-mail: [email protected]
F |
Telecorp
Products, Inc.
Kathleen Norton-Schock
Phone: 248-960-1000
B |
TeleMagic
Leah Cheatham
Phone: 972-818-3900
G |
Teleperformance
USA
Michael Carl Harvey
Phone: 801-561-1229
A, B |
Telephony@Work,
Inc.
Tom Ponich
Phone: 858-410-1600, ext. 708
A, B, D, E
Telephony@Work's flaship product, CallCenter@nywhere, is a contact
center platform for skills-based routing of multimedia
interactions. It provides IVR, screen pops, dialing, remote
capabilities and logging and monitoring functions. The product is
also offered via an ASP model. Telephony@Work develops and markets
call center and e-contact software. |
Telera
Sales Dept.
Phone: 408-626-6800
B, D, E
Telera brings the power of Web technology to telephony -- enabling
businesses to deliver personalized voice applications to
telephone-based customers with the simplicity, cost effectiveness
and speed of the Internet. Telera's Intelligent Communications
Network (ICN) is a Web-driven, hosted and distributed applications
platform. |
Telerx
Ron Abel
Phone: 800-283-5379
F |
TeleSpectrum
Worldwide, Inc.
Dan Cruice
Phone: 610-878-7603
F |
TeleVoice,
Inc.
Rusty Groos
Phone: 281-497-8000
D |
Teloquent
Communications, Inc.
Chip Underhill
Phone: 978-671-5339
B |
ThinAgent.com
Henry C. Robertelli
Phone: 877-650-8446
A, B, C, D, E, G |
ThinkDirectMarketing.com
Edward Fleiss
Phone: 203-964-9411, ext 502
C, E |
Tigerpaw
Software Corp.
Sales Dept.
Phone: 800-704-9009
G |
Tivoli
Systems, Inc.
Sales Dept.
Phone: 800-284-8654
B, C |
TOPCALL
Corp.
Ryan O'Neil
Phone: 972-540-0754
A, D, E, G |
TouchScape
Jeff Gaunt
Phone: 888-488-2664
B, E |
TouchStar
Software
David Goldberg
Phone: 877-798-7900
A, B, C, D, G |
Trilogy
Software, Inc.
Sales Dept.
Phone: 877-292-3266
B, C, G |
Triple
P USA, Inc.
Shawn Parandeh
Phone: 800-333-8353
G |
Tumbleweed
Communications Corp.
Sales Dept.
Phone: 800-696-1978
A |
Tundo
Sales Dept.
Phone: 508-836-4333
B |
UCMS
Inc.
Mandeep Khera
Phone: 650-610-7886
E, F, G |
UniPress
Software, Inc.
Sales Dept.
Phone: 800-222-0550
B |
update.com
Software AG
Sales Dept.
Phone: +43-1-878-55-0
B, C, G |
UpShot.com
Keith Raffel
Phone: 650-623-2200
E |
Vignette
Corp.
Sales Dept.
Phone: 888-608-9900
B, C |
Viragos,
Inc.
Robin McCoy
Phone: 415-543-5573
F |
Vertical
Solutions Inc.
Kris Wegmann
Phone: 800-466-0238
A, B, C, E, G
Vertical Solutions, Inc. (VSI) develops, customizes and implements
strategic e-call center/help desk and service management software
solutions for Fortune 1000 companies worldwide. VSI's strong CRM
history ensures the successful systems integration, consulting and
training necessary for a complete "turnkey" execution of
enterprisewide customer interaction software. |
Virtual-Agent
Services
Robert J. Camastro
Phone: 847-969-0804
E, F |
Vision
Marketing & Information Services P Limited (India)
Vivek H.
Phone: +91-22-5774404
B, E, F, G |
VIVE
Synergies Inc.
Dietrich Sider
Phone: 905-882 6107, ext. 56
B |
Vividence
Corp.
Sales Dept.
Phone: 650-645-5000
C |
Vocalcom
Sales Dept.
Phone: +55-37-30-50
B, D, G |
Vocalis,
Inc.
Kathy Muchow
Phone: 713-273-4273
A, D |
VocalScape.com
Ryan Gibson
Phone: 604-437-8647, ext. 55
B |
WebTone
Technologies
Vanessa Howren
Phone: 404-439-8457
A, B, C, E, G |
Wendover
Corp.
Larry Dillion
Phone: 610-642-5280
G |
Wholetree.com
Asia Pte Ltd
Pauline Ng
Phone: +65-6656972
A |
Williams
Communications Solutions
Sales Dept.
Phone: 800-945-54267
B, C, D |
Wired
Empire
Sales Dept.
Phone: 877-877-5515
A |
WorldCom
Sales Dept.
Phone: 800-967-5326
F |
Xchange,
Inc.
Sales. Dept.
Phone: 617-737-2244
C |
YellowBrick
Solutions
Scott Place
Phone: 919-653-2500
E |
YOUcentric,
Inc.
Sales Dept.
Phone: 888-462-7085
B, G
|
ZAMBA
Solutions
Summer Braaten
Phone: 612-893-3940
E |
ZWUT
SA, a Siemens Co.
Marcin Piwonski
Phone: +48-22-870-97-96
A, B, C, D, F, G
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