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Customer Relationship Management
November 2000

 

2000 Who's Who In The CRM/eCRM Industry
The Compendium Of Industry-Leading CRM/eCRM Companies

[ Go Right To The 2000 Who's Who List ]

Chances are good that you understand your business well. You know your product or service, you understand your company's marketing philosophies, you are well-versed in your accounting methods and you knew every in and out of your company's customer service policies and procedures. Why is it "knew" and not "know"? Because old-fashioned customer service, while still a desirable end goal, has changed its face and methods. Modern customer relationship management has taken over as the best means of attaining 100 percent customer satisfaction and near-zero customer turnover, and the technologies and services that underlie CRM change so fast you need to be an expert to keep track of them. Chances are you don't have time to read every product brochure, examine every high-tech news item, absorb every industry change and view every available demo.

The good news is, we do it for you. That's our job. Our first annual "Who's Who In The CRM/eCRM Industry: A Compendium Of Industry-Leading CRM/eCRM Companies" is presented in the following pages. The companies that follow are of three different types: manufacturers who offer products that allow organizations to interface with their customers directly, through a variety of media; companies that offer CRM via the application service provider model; and companies that conduct many or all aspects of CRM for your organization via outsourcing.

The reason we compiled this comprehensive directory is because we noted the utter lack of such an inclusive guide and decided that our readers deserve it. We aimed to provide the most complete listing in the industry; a resource you'll refer back to again and again as you navigate the often choppy waters of CRM and eCRM.

We're glad that you've chosen C@LL CENTER CRM Solutions� as your guide, and without further delay, present you with our listing.

A-B     C-D     E-H     I-L    M-P     Q-S     T-Z

Key

A: E-mail management Products
B:
Web/Call Center Integration Products
(Web Callback, Text Chat, Collaborative Browsing, Self-Help Products)
C: Data Mining And Knowledge Base Products
D: Voice Systems (IVR, Speech Recognition Products)
E: CRM Application Service Providers
F: Outsourced CRM Services
G: Contact Management Software

A-B

Access Direct Telemarketing Inc.
Rachel Macha
Phone: 800-892-8276
F
Access Productique
Sales Dept.
Phone: 514-694-9944
 A, B, C
Account4.com
Sales Dept.
Phone: 617-964-1633
 E
ACS (Affiliated Computer Services)
Bob Harvey
Phone: 214-887-7345
F
ACS is a Fortune 1000 company based in Dallas. ACS provides a broad range of business services including business process outsourcing, electronic commerce, technology outsourcing, professional services and systems integration. ACS now introduces its CRM package focused upon the telecommunications industry.
Acxiom Corp.
Sales Dept.
Phone: 501-342-1000
C
AFSM International
RobbiAnne Warren
Phone: 941-275-7887
F
Alert Communications Co.
Greg Michael
Phone: 800-333-7772
F
The Alexander Group, Inc.
Cris Gardner
Phone: 480-998-9644
Web: www.saleslobby.com
E, F
all.com
Chris Miller
Phone: 512-427-8600
F
Alpine Access
Steve Rockwood
Phone: 303-279-0585
 F
Alliance Systems
Tova Sido
Phone: 972-633-3400
B
Alliance Systems' open communications platforms enable Web-connected call centers to choose multiple, third-party software to perform virtually any Internet, voice or data communications function. Alliance's flexible, single system also integrates legacy systems and advanced Web/call center applications.
Altitude Software
Sonja Boyce
Phone: 877-367-3279
A, B
Alumbre Technologies
Nzar Asmail
Phone: 301-520-5450
F
Amcom
Cheryl Sperling
Phone: 800-852-8935
D
Amcom
Cheryl Sperling
Phone: 800-852-8935
D
Amigar Information Systems
Tomer Cohen
Phone: +972-54-637-479
Web: B, C, E, G
AMTELCO
Jim Becker
Phone: 800-356-9148
B, C, D, E, G
Amyon
Sales Dept.
Phone: +31-50-524-49-99
B, G
Anteil
Rob Rudrow
Phone: 717-671-1141
E, F, G
APAC Customer Services, Inc.
Susan Millspaugh
Phone: 847-374-1983
E, F
AppCity Inc.
Peter Cutler
Phone: 212-813-6757
E, F
Apriori TMI
Chris Casula
Phone: 630-984-2200
C, F, G
Apriori TMI
Chris Casula
Phone: 630-984-2200
C, F, G
Applix, Inc.
Sales Dept.
Phone: 508-370-0300
B, C, E, F, G
Applix global solutions include Internet-based Customer Relationship Management (iCRM) and Internet-based business planning, forcasting and modeling (iPlanning). Applix is uniquely positioned as the single-source for CRM Analytics solutions to help e-businesses plan, measure and respond in real-time to the new customer-driven economy.
Apropos Technology
Sales Dept.
Phone: 630-472-9600
A, B, D, E
Arial Systems Corp.
James Alland
Phone: 888-973-9925
D, G
Artisoft, Inc.
Sales Dept.
Phone: 800-914-9985
D
Ascendant Solutions
Paul R. Streiber
Phone: 214-348-7200
F
AskIt.com
Ken Shapiro
Phone: 212-254-4194
E
Aspect Communications
Sales Dept.
Phone: 408-325-2200
A, B, D, G
Austin Logistics Inc.
Michael Kuryak
Phone: 512-328-8215
Web: 
C, E
Avaya Communication (formerly Enterprise Networks Group of Lucent Technologies)
Elham Ahmadzadeh
Phone: 604-904-6600
A, B, D
Baan Co. N.V.
Sales Dept.
Phone: 703-471-8785
B, C
BackWeb Technologies
Sales Dept.
Phone: 800-863-0100
B
Banter
Stanley Jones
Phone: 415-247-2600
A, B
Behavior Business Systems
Eric Webb
Phone: 847-437-4433
B, C, F
Blaze Software, Inc.
Sales Dept.
Phone: 800-876-4900
B, C
Blue Pumpkin Software
Renee Maler
Phone: 408-830-5400
A, B, E
Boulder Software Foundry
Sales Dept.
Phone: 303-443-4223
B, C, E, G
Braxtel Communications
Diane Stokes
Phone: 978-264-1992
G
Brendler Associates, Inc.
Bill Brendler
Phone: 713-838-9600
F
Brightware, Inc.
Brian Tuller
Phone: 415-884-4744
A, B
Broadbase Software, Inc.
Sales Dept.
Phone: 800-966-8085
B, C
Brooktrout Software Inc.
Joan Haynes
Phone: 508-786-9103
A, B, D
Business Objects SA
Sales Dept.
Phone: 800-527-0580
Web: 
C
Byzantium.com
Christie Mountford
Phone: +44-1926-455300
B, D, E

[ Return To The List ]
[ Return To The November 2000 Table Of Contents ]

C-D

Calico Commerce, Inc.
Sales Dept.
Phone: 800-717-9077
B
Callcenterasia.com Ltd.
James McCracken
Phone: 662-655-7402
A, C, E, F, G
Call Center Services, Inc. (CCSI)
Conni McMahon
Phone: 800-951-3682
F
Calltrol Corp. (formerly Buffalo International)
David Friedman
Phone: 914-747-8500
D
Cantv Servicios
Marny Guarecuco
Phone: +58-2-2737545
A, B, C, D
CASIO Soft, Inc.
Jim Willis
Phone: 408-441-2761
C
CELLIT, Inc.
Sales Dept.
Phone: 305-436-2300
A, B, C, D, G
CenterForce Technologies, Inc.
Sales Dept.
Phone: 301-718-2955
C
CentreCom
John Campbell
Phone: 888-421-4212
B, E
Chordiant Software, Inc.
Collin Bruce
Phone: 408-517-6100
B, G
Cincom Systems, Inc.
Vicki Virby
Phone: 800-224-6266
A, B, C, E, G
Cisco Internet Communication Software Group
Sales Dept.
Phone: 800-553-6387
A, B, G
Clarify (A Nortel Networks Company)
Sales Dept.
Phone: 408-965-7000
A, B
ClickAction, Inc.
Sales Dept.
Phone: 800-325-3508
 A
ClientReps.com
Taher Khan
Phone: 415-806-0187
F
cMango Inc.
Ashwin Kedia
Phone: 408-991-9922
E, F
Computer Network Technology
Contact: Meredith Daul
Phone: 763-268-7028
E
Comverse Infosys, Inc.
Linda Dunlea
Phone: 516-465-1233
C, D, G
Concannon Technologies, Inc.
Sales Dept.
Phone: 703-684-4008
B, D
Concentric Enterprises, Inc.
Natalie Perez
Phone: 888-254-8472
F
Control-F1
Graeme Earle
Phone: 403-670-0891
B
Convergent Solutions
Steve Purvey
Phone: +44-020-82302203
A, B, D, E, G
Convergys Corp.
Jennifer Duff
Phone: 312-233-1376
E, F
Coresoft Technologies, Inc.
Sales Dept.
Phone: 801-431-0070
D
CosmoCom
Anne Strauss
Phone: 631-940-4310
B
CrossTec Corp.
Rick Shultz
Phone: 561-391-6560
B, E, G
CTS Technologies
Scott Lutz
Phone: 303-792-0515
A, B, D, E
CustomerAssistance.com, Inc.
Bill Krohn
Phone: 847-374-1948
F
CustomerSoft, Inc.
Theresa De Paul
Phone: 303-784-9040
B, C, G
Cyberserv, Inc.
Bill Follin
Phone: 703-903-0260
A, B, C, E
Cyntegra Infosystems
Arun
Phone: +91-080-6619141
E-mail: arun.p@usa.net
F
Cyntergy
Jerry Mitchell
Phone: 301-795-3828
 F
Datatrac Information Services
Leslie LeComte
Phone: 703-817-9700
E, F
Datria Systems
Jim Blaha
Phone: 303-645-9312
D
Davis Software Engineering, Inc.
Sales. Dept.
Phone: 800-373-2668
D
Davox Corp.
Jeffrey Anderholm
Phone: 978-952-0415
A, B, G
D�cisif
Eric Faucher
Phone: 514-362-7117
B, C, D, E, G
D�cisif develops and markets a suite of cutting-edge CTI and CRM solutions that brings computer intelligence to the telephone system. Our products enable small- to medium-sized enterprises and informal call centers to deploy powerful, cost-effective end-to-end business solutions that deliver high performance customer interaction.
DEK Software International
Mark Jeffery Koch
Phone: 800-335-5595
E, G
Delano Technology Corp.
Sales Dept.
Phone: 905-947-2222
A, B
Deltek Systems, Inc.
Sales Dept.
Phone: 800-456-2009
C, G
Digisoft Computers, Inc.
Andrew Davidson
Phone: 212-687-1810
A, G
Digital Archaeology Corp.
Sales Dept.
Phone: 877-344-2724
C
 

[ Return To The List ]
[ Return To The November 2000 Table Of Contents ]

E-H

e2 Communications
Jerry Zeephat
Phone: 972-931-7000
A, E
eAssist.com
Sales Dept.
Phone: 858-458-4188
E
EasyRun Ltd.
Joseph Luzon
Phone: +972-9-7410953
B, D, G
Echopass Corp.
Chris Hunt
Phone: 888-622-5345
B, E
Echopass hosts an integrated platform of voice and e-media communication services for contact center enterprises. Phone, iPhone, e-mail, chat, fax and voice mail are delivered to your company through a secure, redundant managed network.
Eclipse Computing plc
Trevor Cole
Phone: +44-207-6800650
E, F
eConvergent, Inc.
Sales Dept.
Phone: 925-931-2500
E
Edify Corp.
Sales Dept.
Phone: 800-944-0056
B
eFusion
Joanne Collins
Phone: 503-207-6300
B, E
eGain Communications
Sales Dept.
Phone: 800-821-4360
A, B
Elix
Philip Marshall
Phone: 815-399-8840
B, D
eOn
Frank Huffman
Phone: 901-365-7774
A, B, F
Epicor Software Corp.
Sales Dept.
Phone: 800-999-1809
B, C, G
E.piphany
Brad Wilson
Phone: 650-356-3800
A, B, C, G
Ericsson
Chris Graham-Fielding
Phone: +46-8-719-4288
B, D, E
Everlasting System Integration, Inc.
Irving Chang
Phone: +886-2-87683556
B, C, D, E
Excell Global Services
Lydia Aranda-Dominguez
Phone: 888-359-6660
F
eSupport
Sales Department
Phone: 781-306-9797
E, F
eSupportNow
Yvonne Gaudette
Phone: 617-398-8986
E, F
Eyretel, Inc.
Angela Peters
Phone: 800-895-0803
D
FaceTime Communications
Sales Dept.
Phone: 650-574-1600
 A, B
Finali Corp.
Jennifer Whiting
Phone: 720-887-7800
F
Firstwave Technologies, Inc.
Debora Schum
Phone: 770-431-1200
E
eshare communications
Rebecca Kelly
Phone: 770-239-4000
 A, B, E, G
eshare's customer interaction management solutions help companies develop great customer relationships through great customer interactions -- putting power behind CRM strategies. This complete solutions platform will help build customer loyalty and retention through a multichannel communications approach allowing users to optimize customer lifetime value, improve brand loyalty, enhance productivity and boost revenue.
Foresight Software
Sales Dept.
Phone: 800-207-0775
C
FrontRange Solutions Inc.
Lynne Dolan
Phone: 719-532-7537
B
Fulcra Solutions
Janet Holt
Phone: 919-261-9828
E
Funk Software, Inc.
Janet Lill
Phone: 617-497-6339
C
Future Technology
Suhail Zain-Eldeen
Phone: +971-4-2824345
E
GECS LTD
Sales Dept.
Phone:+91-22-7619066
E, F, G
Genesys
Sales Dept.
Phone: 888-GENESYS
Categories: A, B, F, G
Globix Corp.
Sales Dept.
Phone: 212-625-7261
B

Great Plains Software
Sales Dept.
Phone: 800-477-7736
B, E

GWI Software
Heather Perry
Phone: 360-397-1000
B
The Haley Enterprise
Greg Clarke
Phone: 800-233-2633
A, B, C, D
HelpOverIP, a division of eZuz World Corp.
Contact: Randee Fagen
Phone: 877-717-2401
B, E
Hewlett-Packard (Hong Kong)
Susan Chan
Phone: +852 2599 7831
E
Hewlett-Packard OpenView Business Unit
Sales Dept.
Phone: 800-752-0900
B, C
!hey inc.
Susan Cohen
Phone: 978-974-0800
A, B, C, D, F, G
High Tech High Touch Solutions, Inc.
Michael Wilborn
Phone: 425-788-1043
E
Hi-Link Computer Corp.
Dan Hager
Phone: 800-683-9535
E, F
Hipbone, Inc.
Contact: Anne McVey
Phone: 650-802-5260
B
HotData
Sales Dept.
Phone: 800-468-3282
C, E
HumanClick
Zev Rubenstein
Phone: 510-839-1088
E
Humaneered Systems, LLC
Don Combs
Phone: 972-387-4225
E
humany.com
Maria Lindstr�m
Phone: +46-8-454-07-00
A, B
EDS
Phone: 888-337-1473
 F

[ Return To The List ]
[ Return To The November 2000 Table Of Contents ]

I-L
i2 Technologies, Inc.
Sales Dept.
Phone: 800-800-3288
B, C
IBM
Sales Dept.
Phone: 800-426-4968
B, C
ICT Group, Inc.
John D. Campbell
Phone: 800-201-1085
A, D, E, F
IEX Corp.
Mary Corvaia
Phone: 972-301-1300
A, B, G
IMAGINE
Chuck Horne
Phone: 770-921-5433
B
Infinium
Sales Dept.
Phone: 800-725-7668
B, C, E
Information Access Technology, Inc.
Marti Lythgoe
Phone: 800-574-8801
G
Infra Corp.
Sales Dept.
Phone: 562-596-8110
B, E, G
iNOVA Corp.
Mike Bandy
Phone: 800-637-1077, ext. 154
B
InstantService.com
Sales Dept.
Phone: 206-956-8000
B, E

 

Intecom, Inc.
Sales Dept.
Phone: 800-468-3266
A, B, D
Intellisystems
Sales Dept.
Phone: 800-637-8400
B, C
Interactive Intelligence, Inc.
Dan Skinner
Phone: 317-715-8127
A, B, C, D
Interactive Intelligence is a leading developer of multichannel customer interaction management software designed as an alternative to expensive and complex CTI solutions. This open, Windows NT-based communications platform offers screen pop, skills-based routing, Web chat and much more.
Interface Software
Sales Dept.
Phone: 630-572-1400
C
InterMedi@ Marketing Solutions
Andy Thompson
Phone: 610-696-4646
E, F, G
Intraco Systems, Inc.
Sales Dept.
Phone: 561-367-0600
E
IslandData Corp.
Guy Jones
Phone: 760-930-9880
A, B
Istonish, Inc.
Jim Roberts
Phone: 303-713-9700
F
IVRS (International) Ltd.
Zenia Chong
Phone: +852-29613626
 A, B, D, E, G
Ivus
Chris Thompson
Phone: 510-834-4887, ext 1072
F
Iwatsu America, Inc.
Eileen Holland
Phone: 800-974-5070
E
Janna Systems, Inc.
Sales Dept.
Phone: 800-268-6107
B
Jansen Venneboer Customer Dialogue
Bert-Jan Jansen Venneboer
Phone: +31-23-5519333
F
Kana Communications
Sales Dept.
Phone: 650-298-9282
A,B
KnowledgeBase Marketing, Inc.
Sales Dept.
Phone: 866-456-9534
C, E
Knowledgebroker, Inc.
Sales Dept.
Phone: 800-829-4524
B, C, F
Kowal Associates, Inc.
Chris Stanvick
Phone: 617-521-9000
E, F
Kurant Direct Inc.
Gloria L. Kurant
Phone: 212-866-0770
F
Linx Communications
Lisa Schreider
Phone: 888-367-5469
E
Lynx Commercial Systems
(formerly Apex Systems)
Sales Dept.
Phone: +44-1455-234011
C
Lipstream
Mike Miskovsky
Phone: 408-861-8230
B, D, E
LivePerson
Sales Dept.
Phone: 212-277-8950
E, F
Longoria
Jeffrey L. Longoria
Phone: 678-250-5003
A, B, E, G

[ Return To The List ]
[ Return To The November 2000 Table Of Contents ]

M-P
Magic Software Enterprises
Richard Hall
Phone: 949-250-1718
B, G
Manugistics, Inc.
Sales Dept.
Phone: 301-984-5000
C
maramac networks, llc
Bill Marlow
Phone: 915-629-0642
 D
MarketSoft Corp.
Sales Dept.
Phone: 781-674-0000
B
Market USA
Mike Centrella
Phone: 800-658-8721
B
MATRAnet, Inc.
Toby Chaum
Phone: 1-877-MATRAnet
A, B, D, E, G
Maxxar Corp.
Andrea Lehnert
Phone: 248-675-1040
B, D
MessageMedia
Sales Dept.
Phone: 800-565-0198
 A, C
Metrix, Inc.
Mark Schroeder
Phone: 262-717-6500
B, C, E
Microlog Corp.
David Burd
Phone: 301-428-9100, ext 287
B, D, G
MicroStrategy, Inc.
Sales Dept.
Phone: 703-848-8600
C
Millennium Teleservices
Jacqueline Harris
Phone: 877-877-7698
F
MoonFire Corp.
Tracy Jones
Phone: 970-535-9500
E
Motivation Online
Eric Webb
Phone: 847-882-6369
E, F
Motive Communications, Inc.
Michael Reilly
Phone: 512-339-8335
B, F
Multiactive Software, Inc.
Sales Dept.
Phone: 888-577-7809
A, B, C
MVICOM, Inc.
Brent R. Kuhnhenn
Phone: 877-648-0266
A, D, E, F
Naray TeleService Inc.
James H. Lee
Phone: +82-2-3608-527
 A, C, E, F, G
NativeMinds
Sales Dept.
Phone: 415-777-3111
B, F
NCR Corp.
Sales Dept.
Phone: 800-543-8130
B, C
NEC
Glenn Hunter
Phone: 408-434-7153
A, B, E
Neteos, Inc.
Thom VanHorn
Phone: 781-466-0100
E, F, G
NetLert Communications, Inc.
Dean Blair
Phone: 828-670-9900, ext. 333
B
NetManage eSolutions Group
Sales Dept.
Phone: 408-973-7171
B
Netopia, Inc.
Sales Dept.
Phone: 510-814-5000
B, E
NetReflector.com, Inc.
Sydne Brewer
Phone: 206-448-2690, ext. 146
 E
NetSearch & Aether Systems
Mike Braun
Phone: 480-607-1511
A, E, F, G
Netswork Inc.
Jackie Watts
Phone: 925-598-2846
C, E, F, G
NEW
Martin Bloom
Phone: 888-243-6089
F
NICE Systems
Inside Sales
Phone: 800-663-5601
B, C, D
Noochee Solutions, Inc.
Sales Dept.
Phone: 800-369-4768
B
N-Soft
Sales Dept.
Phone: 800-536-9048
A, B, D
nutsandRoBots.com
Joshua Marpet
Phone: 908-497-0627
E, F
ON!contact Software Corp.
Margaret Gerstenkorn
Phone: 262-375-6555
E
One-to-One Service.com
John Clegg
Phone: 877-342-5121, ext. 301
F
Onpoint
Sean Dorney
Phone: 800-325-2580
F
OpenNetwork Technologies
Sales Dept.
Phone: 877-561-9500, ext. 206
 B
Oracle
Sajid Haque
952-897-4075
Web: A, B, C, E, F, G
OSI Technologies
Pradeep Vegunta
Phone: +91-040-3390080
A, E
Onyx Software Corp.
Heather Knox
Phone: 425-451-8060
A, B, C, E, G
Onyx Software Corp. is a leading supplier of enterprisewide, customer-centric e-business applications. Onyx Software's enterprise-class software connects and powers a company's entire e-business world, connecting customers, partners and employees across sales, marketing, support and service departments.
Outreach Technologies
Sales Dept.
Phone: 410-792-8000
B, D
Page Digital, Inc.
Renee Crebo
Phone: 800-569-1122
A, B, C, E
PASS Consulting Group
Michael Esser
Phone: +49-6021-3881-315
F
Peace Software International, Ltd.
Sales Dept.
Phone: 770-772-6200
B, D
PeopleSoft, Inc.
Sales Dept.
Phone: 800-380-7638
A, B, C, E, G
PeopleSupport
Sales Dept.
Phone: 800-824-6200
F
Pegasystems
Caitlinn Cohen
Phone: 617-374-9600, ext. 6524
B, E
Peregrine Systems, Inc.
Sales Dept.
Phone: 800-638-5231
C
Perfect Phone
Sabir Racham
Phone: +212-2-29-42-24
 D, E, F, G
Performix Technologies, Inc.
Bill Levesque
Phone: 781-685-2929
C
Perimeter Technology
Debbie Goff
Phone: 603-645-1616, ext. 204
 A, B
PipeLive.com
Sales Dept.
Phone: 631-630-3260
A, B
Pivotal Corp.
Sales Dept.
Phone: 877-748-6825
B, C
POINT Information Systems
Marleen Wolfe
Phone: 800-311-0215
 G
Portal Connect, Inc.
Ron Ball
Phone: 703-478-9808
G
Power Dyne Technologies, Ltd.
William Harold Millard
Phone: 608-255-4996
C
Precision Response Corp.
Sales Department
Phone: 800-666-4772
E, F 
PriceInteractive
Sales Dept.
Phone: 800-341-7800
D, E
Primary Knowledge
Sheen Khoury
Phone: 212-233-2110
C
PrimeResponse
Sales Dept.
Phone: 617-876-8300
A, E
ProAmerica
Sales Dept.
Phone: 800-680-6292
B, C
Primus
Norman Guadagno
Phone: 206-292-1000
A, B, G
Primus is a leading provider of eCRM software that enables companies to effectively manage all points of contact with their customers by providing self-service and assisted service through the multiple channels of Web, e-mail and chat.
The Product Line
Steve Bell
Phone: 303-671-8000
F
Purple Solutions, Inc.
Tom Bathe
Phone: 206-691-7703
G

[ Return To The List ]
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Q-S
Quaero, LLC
DeeVee Devarakonda
Phone: 704-414-0200
C, F
R&D KOREA
Ahn, Young-chan
Phone: +82-2-957-2065
E-mail: richahn@orgio.net
E, F
Radnet
Jill Rasco
Phone: 781-246-4800
E
Quintus
Dana Dye
Phone: 510-624-8750
A, B, G
Quintus provides electronic customer relationship management solutions that enable companies to maximize revenue potential while improving customer satisfaction. Quintus' eContact Suite expands call centers into multimedia contact centers, helping businesses effectively manage service, sales and marketing through integrated communications channels.
Rainmaker Systems
David Nugent
Phone: 212-572-4846
 F
Randstad Outsourcing
Scott Clarke
Phone: 888-325-9555
F
RealCall
Sales Dept.
Phone: 203-355-2200
E
RedCelsius
Sales Dept.
Phone: 678-942-1300
B
Relavis Corp.
Sales Dept.
Phone: 212-995-2900
B
Remedy Corp.
Wing Yip
Phone: +65-8385212
B, E, G
RightNow Technologies, Inc.
Greg Gianforte
Phone: 406-522-4200
A, B, C
The Rockford Group
David North
Phone: 877-798-7900
F
Rockwell Electronic Commerce
Bill Durr
Phone: 630-227-8000
A, B, G
Repository Technologies, Inc.
Sales Dept.
Phone: 800-776-2176
 E
RTI provides CRM products for the software and hardware industry. CustomerFirst provides integrated call and defect tracking. SalesFirst provides the sales automated functionality, and WebFirst allows your customers to use a Web browser to report and review incidents and query the knowledge base.
royalblue technologies
Sales Dept.
Phone: 212-825-1965
B
Rulebase
Robert J. Puskar
Phone: 480-505-8900
 A, B, C, G
Sagent Technology, Inc.
Sales Dept.
Phone: 650-493-7100
B, C
SAIC Broadway & Seymour
Christopher Maher
Phone: 516-504-7601
B, E
Salesforce.com
Sales Dept.
Phone: 415-901-7000
E
SalesLogix Corp.
Sales Dept.
Phone: 800-643-6400
B, C
SAP
Sales Dept.
Phone: 610-661-1000
E
Sapphire Callnet
Mahendra Saxena
Phone: +91116534955
E, F
Saratoga Systems, Inc.
Sales Dept.
Phone: 905-479-2811
B, C, G
SAS Institute, Inc.
Sales Dept.
Phone: 919-677-8000
B, C
SEI Information Technology
Michael McDermott
Phone: 312-440-8300
E, F
Selligent
Patricia Duponcheel
Phone: +32-71-25-80-80
E
Sento Corp.
Michael Hight
Phone: 801-492-2350
E, F

 

Servicesoft, Inc.
Jessica Mayo
Phone: 508-653-4000
B, C, E
ServiceWare, Inc.
Sales Dept.
Phone: 412-826-1158
B
Shonkh Negolice Infotech Ltd.
Vikash Bhagchandka
Phone: +91-98210-78577
F
Siebel Systems, Inc.
Sales Dept.
Phone: 650-295-5000
 A, B, E, G
Siemens Information and Communication Networks, Inc.
Sales Dept.
Phone: 561-955-5000
 A, B
Sideware Systems Inc.
Leeanne McCambley
Phone: 604-988-0440
B
Sideware's e-CRM solution is fully scaleable to fit the needs of any e-business. Based on software that is 100 percent Pure Java, Sideware's Web-based customer service technology enables e-businesses to relate to their customers and to databases containing customer information.
SITEL Corp.
Sarah Boni
Phone: +32 27139511
F
SLP InfoWare
Jerome Nadel
Phone: 617-742-4102
 C
Software Spectrum CRM Practice
Greg Lankford
Phone: 877-997-9057
A, B, C, D, E, F, G
Solant
Sales Dept.
Phone: 303-583-3100
B
Sonant Corp.
Joe O'Loughlin
Phone: 800-929-2920, ext. 220
 B, D
Spanlink Communications, Inc.
Sales Dept.
Phone: 888-261-5948
B, D
Sparta Systems, Inc.
Sales Dept.
Phone: 888-261-5948
B, C
Staffware
Anne Kelly
Phone: 817-277-3000
E, G
StayinFront
Sales Dept.
Phone: 973-461-4800
B, C
Stratasoft, Inc.
Sales Dept.
Phone: 800-390-1157
D
SUMA.COM LTD.
M.Ammiraju
Phone: +91-40-6508753
A, B
SunDial Technologies
Brett Bloom
Phone: 954-463-6499
B, G
Support.com, Inc.
Sales Dept.
Phone: 877-493-2778
B, C
SupportScape Inc.
Anil Sharma
Phone: +91-141-371737
F
Swallow Information Systems
Chip Goudreau
Phone: 800-647-9460
A, E, G
Sybase, Inc.
Sales Dept.
Phone: 510-922-3500
B, C
Synchrony Communications
Kathleen Riehle
Phone: 513-362-5500
A, E, F, G
Synergistics
Sales Dept.
Phone: 877-583-5833
C
synTelate Corp.
Lindsey Kelly
Phone: 703-471-6662
B
Syntellect Inc.
Sales Dept.
Phone: 800-788-9733
B, C, D, F

[ Return To The List ]
[ Return To The November 2000 Table Of Contents ]

T-Z
Talisma Corp.
Jerry Johnson
Phone: 425-897-3281
A, B, C, D, E, G
Targetbase
Sales Dept.
Phone: 800-446-6603
C, E
Target Interact
Val Belnap
Phone: 800-748-4848
F
TASKE Technology Inc.
Bill Dunnion
Phone: 613-591-9267
B, D, E
TechExcel, Inc.
Sales Dept.
Phone: 800-439-7782
B, C, G
Technion Communications Corp.
Bob Guarnieri
Phone: 954-963-1994
F
TeamShare
John Keller
Phone: 719-457-8884
C, G
TeamShare's tSupport product is a Web-architected help desk/customer support solution that provides advanced functionality at a competitive price. tSupport gives customers, technicians and managers access to your support system via the Internet. Customers can search your knowledge base, submit new incidents and check the status of their incidents from a Web browser.
Telamon
Patrice Hocking
Phone: 530-672-7500
E
TelAthena Systems LLC
Lawrence H. Posner
Phone: 888-777-7565
B, C, E
Telecom Training Corp.
Melissa Harris
Phone: 615-298-5429
E-mail: telecomtrg@aol.com
F
Telecorp Products, Inc.
Kathleen Norton-Schock
Phone: 248-960-1000
B
TeleMagic
Leah Cheatham
Phone: 972-818-3900
G
Teleperformance USA
Michael Carl Harvey
Phone: 801-561-1229
A, B
Telephony@Work, Inc.
Tom Ponich
Phone: 858-410-1600, ext. 708
A, B, D, E
Telephony@Work's flaship product, CallCenter@nywhere, is a contact center platform for skills-based routing of multimedia interactions. It provides IVR, screen pops, dialing, remote capabilities and logging and monitoring functions. The product is also offered via an ASP model. Telephony@Work develops and markets call center and e-contact software.
Telera
Sales Dept.
Phone: 408-626-6800
B, D, E
Telera brings the power of Web technology to telephony -- enabling businesses to deliver personalized voice applications to telephone-based customers with the simplicity, cost effectiveness and speed of the Internet. Telera's Intelligent Communications Network (ICN) is a Web-driven, hosted and distributed applications platform.
Telerx
Ron Abel
Phone: 800-283-5379
F
TeleSpectrum Worldwide, Inc.
Dan Cruice
Phone: 610-878-7603
F
TeleVoice, Inc.
Rusty Groos
Phone: 281-497-8000
D
Teloquent Communications, Inc.
Chip Underhill
Phone: 978-671-5339
B
ThinAgent.com
Henry C. Robertelli
Phone: 877-650-8446
A, B, C, D, E, G
ThinkDirectMarketing.com
Edward Fleiss
Phone: 203-964-9411, ext 502
C, E
Tigerpaw Software Corp.
Sales Dept.
Phone: 800-704-9009
G
Tivoli Systems, Inc.
Sales Dept.
Phone: 800-284-8654
B, C
TOPCALL Corp.
Ryan O'Neil
Phone: 972-540-0754
A, D, E, G
TouchScape
Jeff Gaunt
Phone: 888-488-2664
B, E
TouchStar Software
David Goldberg
Phone: 877-798-7900
A, B, C, D, G
Trilogy Software, Inc.
Sales Dept.
Phone: 877-292-3266
B, C, G
Triple P USA, Inc.
Shawn Parandeh
Phone: 800-333-8353
G
Tumbleweed Communications Corp.
Sales Dept.
Phone: 800-696-1978
A
Tundo
Sales Dept.
Phone: 508-836-4333
B
UCMS Inc.
Mandeep Khera
Phone: 650-610-7886
E, F, G
UniPress Software, Inc.
Sales Dept.
Phone: 800-222-0550
B
update.com Software AG
Sales Dept.
Phone: +43-1-878-55-0
B, C, G
UpShot.com
Keith Raffel
Phone: 650-623-2200
E
Vignette Corp.
Sales Dept.
Phone: 888-608-9900
B, C
Viragos, Inc.
Robin McCoy
Phone: 415-543-5573
F
Vertical Solutions Inc.
Kris Wegmann
Phone: 800-466-0238
A, B, C, E, G
Vertical Solutions, Inc. (VSI) develops, customizes and implements strategic e-call center/help desk and service management software solutions for Fortune 1000 companies worldwide. VSI's strong CRM history ensures the successful systems integration, consulting and training necessary for a complete "turnkey" execution of enterprisewide customer interaction software.
Virtual-Agent Services
Robert J. Camastro
Phone: 847-969-0804
E, F
Vision Marketing & Information Services P Limited (India)
Vivek H.
Phone: +91-22-5774404
B, E, F, G
VIVE Synergies Inc.
Dietrich Sider
Phone: 905-882 6107, ext. 56
B
Vividence Corp.
Sales Dept.
Phone: 650-645-5000
C
Vocalcom
Sales Dept.
Phone: +55-37-30-50
B, D, G
Vocalis, Inc.
Kathy Muchow
Phone: 713-273-4273
A, D
VocalScape.com
Ryan Gibson
Phone: 604-437-8647, ext. 55
B
WebTone Technologies
Vanessa Howren
Phone: 404-439-8457
A, B, C, E, G
Wendover Corp.
Larry Dillion
Phone: 610-642-5280
G
Wholetree.com Asia Pte Ltd
Pauline Ng
Phone: +65-6656972
A
Williams Communications Solutions
Sales Dept.
Phone: 800-945-54267
B, C, D
Wired Empire
Sales Dept.
Phone: 877-877-5515
 A
WorldCom
Sales Dept.
Phone: 800-967-5326
F
Xchange, Inc.
Sales. Dept.
Phone: 617-737-2244
C
YellowBrick Solutions
Scott Place
Phone: 919-653-2500
E
YOUcentric, Inc.
Sales Dept.
Phone: 888-462-7085
B, G
ZAMBA Solutions
Summer Braaten
Phone: 612-893-3940
E
ZWUT SA, a Siemens Co.
Marcin Piwonski
Phone: +48-22-870-97-96
 A, B, C, D, F, G

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[ Return To The November 2000 Table Of Contents ]







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