October 1999
HEADLINES
Netrics.com Announces e-Site
Netrics.com, a developer of software applications for the management of
Internet Web sites, has announced the availability of e-Site, a Web site update and
publishing system. e-Site is a robotic Webmaster assistant that automates Web site updates
using simple e-mail attachments. E-mail is also used for all team member and system
activity communications. e-Site allows Webmasters to distribute the task of Web site
updating throughout an organization while maintaining publishing control. Authors can
attach files (HTML, .gif, .jpg, etc.) to standard e-mail messages addressed to the e-Site
system. The system receives the message and processes the updates based on the action
typed in the subject field. e-Site is comprised of two components: the e-Site
Administrator and the e-Site Robot. The Administrator, a JAVA application that runs on
virtually any system, can be defined by the user in all aspects of the system, including
authors, approvers, permissions and directory properties. The e-Site Robot runs on the Web
server and receives all updates via e-mail and processes them.
No. 500, www.ccsmag.com/freeinfo
Harte-Hanks And net.Genesis To Team On E-Marketing
Harte-Hanks, Inc., a provider of customer relationship management solutions
and direct marketing services, and net.Genesis, an e-business intelligence solutions
company, have announced a strategic relationship intended to bring benefits to e-marketing
and customer relationship management. The companies will work together to integrate
net.Genesis? net.Analysis software with Harte-Hanks? enterprisewide products and will
cooperate in worldwide sales and marketing efforts. net.Genesis? net.Analysis software and
Design for Analysis methodology enable companies to analyze Web site visitor navigation
paths, clickstreams, download responses, domain of origin and other detailed behavioral
metrics. Used in concert with Harte-Hanks? Allink Agent and customer-centric databases and
data mining products, as well as databases from other net.Genesis partners, these data can
help create personalized online marketing and can be deployed across other marketing
channels to trigger direct mail, telemarketing and other direct responses.
No. 501, www.ccsmag.com/freeinfo
Telescan Introduces Web-Enabled Order Entry And Messaging
Telescan Corporation, a manufacturer of call center equipment, has introduced
a Web-enabled order entry and messaging workstation. Using Windows as an operating system,
the Web-enabled workstation was designed to offer the call attendant increased processing
power and multitasking capability. An intuitive point-and-click interface allows the call
attendant to access either local HTML pages on an in-house server or access any desired
Internet site to retrieve or input data. In addition, the Web-enabled workstation supports
inbound order entry as well as HTML scripting. The Windows environment allows the
workstation to run simultaneously with other software so the operator can multitask using
a range of software tools to meet the demands of the client.
No. 502, www.ccsmag.com/freeinfo
L2 Interactive Launches Web Site Dedicated To Developers
L2 Interactive.com Inc., a Web consulting firm, has introduced
DeveloperEdition.com, a new Web site dedicated to developers. The site contains various
objects and applications that were created to make the process of developing a Web site
easier. Developers, IS managers and others involved in the development and management of
an Internet or Intranet Web site will find custom Web applications, third-party products,
news, tips, the Visual Webmaker area and, eventually, an online store. The Visual Webmaker
area offers users free online tools to assist in Web site development.
No. 503, www.ccsmag.com/freeinfo
eShare Debuts NetAgent Re:sponse
eShare Technologies has brought to market the NetAgent Re:sponse e-mail
management system. NetAgent Re:sponse, when coupled with the full eShare NetAgent Internet
customer care suite, forms an integrated chat/e-mail system. Both NetAgent Re:sponse and
the NetAgent suite share the same user interface and technology architecture, helping
online customer service agents simultaneously serve customers either via chat or e-mail.
Additionally, both products share a unified reporting structure, which helps simplify the
tracking of customer inquiries across multiple channels. NetAgent Re:sponse uses automatic
routing and response technologies to give customer service representatives and call center
agents the ability to quickly answer both routine and specialized customer e-mail.
No. 504, www.ccsmag.com/freeinfo
Sky Alland Forms Strategic Alliances
Sky Alland, an outsourced teleservices company, has announced it is working
with Oracle and IMA to create a fully integrated technology platform to support universal
customer communications for sales, marketing and service. Sky Alland will work with Oracle
and IMA to create a series of ?AnyMedia? communications centers throughout the company.
The Sky Alland AnyMedia strategy integrates existing communications center inbound and
outbound applications with Internet customer service applications in a blended workstation
environment. The workstations will incorporate e-mail, fax, Internet telephony, Web chat
and data access and collection with more traditional inbound and outbound telephone center
capabilities.
No. 505, www.ccsmag.com/freeinfo
800 Support Introduces ePath
800 Support, an operator of corporate and end-user help desks, has introduced
ePath, a suite of Web-assisted services designed to help companies provide technical
support and customer service over the Internet and across conventional call centers.
Designed for client companies that choose to outsource customer care to 800 Support, ePath
integrates personal e-mail, one-on-one text-based chat, self-service, customer
satisfaction monitoring and other Web-based collaboration technologies with the human
support agents at 800 Support.
No. 506, www.ccsmag.com/freeinfo
Majon International Offers Mall Franchise Program
Majon International, an Internet marketing company, has introduced
mallking.com, a collection of 323 online shopping "malls." The mall franchise
program was designed to target small businesses and entrepreneurs. The company provides
the mall franchises to users for free. New mall owners at mallking.com can customize their
online mall with text, logo and banners to promote their other existing Web sites or
products. The malls offer links to special searches that provide price comparisons on
identical products so customers can locate the lowest prices on the items they are
seeking. The site offers a mall creation wizard to help users design and promote their
online shopping malls.
No. 509, www.ccsmag.com/freeinfo
eLoyalty Extends Toolkit
eLoyalty has announced the integration of its core software toolkit with
Internet customer service applications to give companies more visibility into customer
interactions. The toolkit, when combined with eLoyalty's consulting services, can help
companies deliver improved customer service across key customer interaction points. Using
the toolkit for enterprise customer management, companies can link their Web channel with
other customer management channels such as contact centers and interactive voice response
(IVR) applications to help provide a more consistent customer experience. The toolkit,
which is used in conjunction with the company's consulting engagements, was designed to
reduce the time, risk and cost associated with developing and supporting customer
management applications.
No. 508, www.ccsmag.com/freeinfo
MATRAnet Introduces M>WebRetail 3.0
MATRAnet, Inc., a provider of e-business solutions, has released version 3.0
of M>WebRetail. This scalable e-commerce hosting environment expands MATRAnets
e-business solutions portfolio for Internet service providers, Web hosting companies and
Internet systems integrators. M>WebRetail allows providers to implement an e-business
hosting service without the aspects usually associated with installation, customization
and deployment of solutions. The product was designed to help Web hosts reduce the cost of
ownership by increasing the number of stores that can be hosted on each Web server.
Version 3.0 helps allow them to reduce overhead by giving nontechnical merchants the
ability to create and test time-limited Web stores, handle day-to-day store management and
integrate features without ISP assistance.
No. 507, www.ccsmag.com/freeinfo |