July 1999
HEADLINES
TradeOut.com Launches Internet Marketplace For Exchange Of Assets
And Excess Inventory
In response to corporations' needs to efficiently and profitably manage
excess inventory, TradeOut.com has launched an independent, business-to-business Internet
marketplace to facilitate transactions between buyers and sellers of extra inventory, idle
assets and last year's products. The site promises strategic advantages and cost savings
over traditional methods of managing excess inventory and acquiring products in the
telecommunications industry. Users can buy and sell items in over 50 product categories in
an auction-based, sealed-bid or fixed-price format. A range of merchandise from many
industry sectors is represented, including electronic components, computers, machinery and
textiles.
No. 503, www.ccsmag.com/freeinfo
MessageQuest Offers Integration Solution, Announces Name Change
MessageQuest, a provider of enterprise information integration solutions, has
announced the general availability of e-Net, business-to-business information integration
and electronic commerce managed network service designed to provide reliable and secure
transactions over virtually any type of network, including the Internet. e-Net is a
network independent, outsourced managed service that allows businesses to exploit the
Internet or their choice of preferred network (e.g., VANs, WANs, Extranets, etc.) to
exchange information with business partners and customers. e-Net adds security,
reliability and manageability to the Internet's ubiquity and standards, creating an
industrial-strength, cost-effective alternative to traditional value added networks
(VANs). In line with this new focus, MessageQuest has also announced that they are
changing their name to CommerceQuest.
No. 502, www.ccsmag.com/freeinfo
Comverse Network Systems Unveils Internet Call Waiting Service
Comverse Network Systems, a division of Comverse Technology, Inc. and a
supplier of enhanced services platforms to wireless and wireline network operators, has
unveiled its Internet Call Waiting Service, which will give residential voice messaging
and unified messaging (voice, fax and e-mail in a single mailbox) subscribers a virtual
phone line while they are online. With Internet Call Waiting, subscribers need not miss a
telephone call while connected to the Internet, allowing them to handle all their
telephone calls, either at home or while traveling. The service is activated
automatically, as soon as the subscriber connects to the Internet. When a call comes in to
the designated phone, a message pops up on the computer screen with the name and number of
the caller. The subscriber can then decide to accept the call, route the caller to voice
mail, redirect the call to another number, play a message for the caller or simply ignore
the call. Using the Internet, Internet Call Waiting allows subscribers to speak directly
with callers over their PCs, using any standards-based Internet telephony client software.
The subscriber may also choose to forward the call to another number, such as a second
telephone line in the house, or to a wireless phone.
No. 507, www.ccsmag.com/freeinfo
WebUnique And Eliance Partner To Offer E-Commerce Services
Eliance Corporation has announced a partnership with WebUnique, a Web design
firm and subsidiary of U.S. Internet. WebUnique will offer their Web design and hosting
customers the option of eSourcing, Eliance's outsourcing e-commerce support services. The
eSource enables e-commerce by providing Web merchants with the back-office business
functions required to support online sales. Through this partnership, customers of both
Eliance and WebUnique will benefit from a more complete range of e-commerce services.
WebUnique provides the hosting and functionality needed for companies to create their own
Web sites.
No. 506, www.ccsmag.com/freeinfo
Legacy Merchant Services And First Atlantic Debut E-Commerce
Payment Solutions
Legacy Merchant Services, Inc., DBA Superior Services of N.A./ Collect Your
Money.Com, and First Atlantic Commerce Ltd. have announced a strategic alliance to provide
a full suite of secure, global payment solutions for Internet merchants. The suite of
solutions offered by Legacy Merchant Services leverages First Atlantic Commerce's secure
e-commerce gateway, cGate. The result allows merchants the choice of credit card
settlements including U.S. dollars to U.S. banks, international sales to an offshore bank
and a managed "split-settlement" option through FAC's processing solutions. The
split settlement solution provides merchants with a secure e-commerce platform, but also
provides them the flexibility to receive payments from around the world and settle those
payments locally, internationally or both.
No. 504, www.ccsmag.com/freeinfo
PhoneMe Service Connects Customers To Company Representatives
PhoneMe Ltd. has announced the U.S. launch of its Internet-enabled toll-free
service, a solution that allows companies to instantly connect with consumers via the
telephone at a time selected by the customer. With PhoneMe, a consumer enters his or her
phone number and the desired time for a callback. The systems then connects the consumer
to an agent at the specified time, eliminating long waits and providing better customer
service. PhoneMe's telephony service works by switching telephone calls together at
digital speeds � the first call to the telephone number the customer has entered on the
Web site, the second to the telephone number attached to the company Web site. The calls
are then digitally pulled together in an automatic process with no need of intervention
from either the company or the customer. The process requires no new software at the
customer desktop and no telephony systems integration for the client.
No. 505, www.ccsmag.com/freeinfo
CyberSource Adds Direct Link To Vital Processing Services
CyberSource Corporation, a provider of real-time e-commerce transaction
services, has announced a partnership with Vital Processing Services, a full-service
merchant processing company, to expand CyberSource's Internet payment solutions. The
partnership uses a high-speed frame-relay link between CyberSource's and Vital's
VirtualNet payment gateway, extending CyberSource's merchant payment options. The new link
enables Vital's clients to offer Internet merchants secure access to the full suite of
CyberSource Internet Commerce Services, including payment processing, fraud screening, tax
calculation, fulfillment management and distribution control.
No. 508, www.ccsmag.com/freeinfo
ICT Group Launches ICT NET2TEL.com
ICT Group, Inc. has announced the launch of ICT NET2TEL.com, a fully
interactive live operator support solution designed to improve both the sales productivity
and customer satisfaction levels of e-commerce transactions. Developed in conjunction with
eFusion, Inc. and Aspect Telecommunications, ICT NET2TEL.com offers proactive,
simultaneous voice and data interface to Web users. The product is compatible with both
one- and two-line telephony links. ICT NET2TEL.com provides a real-time, easily accessible
connection to qualified sales leads and support personnel for a Web user who requires a
live operator interface to complete an Internet transaction. The white boarding feature
focuses the customer's attention on specific data content on the Web site and the
combination of voice, data and e-mail modes provides a choice of interaction modes. ICT
NET2TEL.com was designed to improve a Web site's ability to retain a customer at the site,
reducing defection to competitive offerings. The ability to facilitate and close a
customer's transaction quickly and efficiently brings full realization to the e-merchant's
investment on the Web.
No. 509, www.ccsmag.com/freeinfo
RightPoint Introduces Version 2.5 Real-Time eMarketing Suite
RightPoint Software has announced worldwide availability of version 2.5 of
the Real-Time eMarketing Suite, an enterprise application for real-time one-to-one
marketing. New features in version 2.5 include real-time clickstream tracking and XML
integration, as well as new customer interaction touchpoints for e-mail, IVR and fax.
Real-Time eMarketing Suite allows companies to offer personalized, closed-loop marketing
across multiple customer channels, optimizing customer interactions on the Web, in the
call center, through e-mail and in other customer interaction channels. The focus of the
new release has been to increase its capabilities to fully leverage the customer
information and sales opportunities available to Web-based businesses. The real-time
customer profiling engine now uses Web clickstream data as a customer information source,
in addition to customer information available in sources such as corporate databases and
online data services. The profiling engine uses analytic techniques and self-learning
capabilities that allow it to improve the accuracy of its predictive models and
recommendations with each customer interaction via any customer contact channel.
No. 510, www.ccsmag.com/freeinfo |