Company
Name, Location, Total Number of Call Centers & Web Site |
Phone
Number & Fax
Number |
Year
Began Teleservices & Size of Projects Accepted |
Type
of Calling |
Specialization |
1999
Ranking |
1. West
TeleServices Corp.* - Omaha, NE (30)
www.west.com |
800-841-9000
402-963-1603 |
1986
1,000 hrs. minimum |
b-to-b
5%; b-to-c 95% outbound 33%; inbound 44%; interactive 23% |
Customer
Acquisition, Retention and Growth |
1 |
2. APAC
Customer Services* - Deerfield, IL (60) www.apac
customerservices.com |
800-822-2722
847-374-3210 |
1973
5,000 hrs. minimum |
b-to-b
28%; b-to-c 72% outbound 47%; inbound 53% |
CRM,
Call Center Network Consolidation, Interactive Assisted
Sales/Services |
2 |
3.
DialAmerica Maketing, Inc.� - Mahwah, NJ (67) www.dialamerica.com
|
201-327-0200
201-327-4875 |
1957
1,000 hrs. minimum |
b-to-b
10%; b-to-c 90% outbound 90%; inbound 9%; interactive 1% |
Publishing,
Financial Services, Consumer Communications |
3 |
4.
TeleSpectrum Worldwide, Inc.� - King of Prussia, PA (23) www.telespectrum.com
|
888-878-7400
610-878-7931 |
1982
2,000 hrs. minimum |
b-to-b
20%; b-to-c 80% outbound 70%; inbound 20%; interactive 10% |
Financial
Services, Telecommunications, Insurance |
7 |
5.
Convergys Corp.*� - Cincinnati, OH (31)
www.convergys.com |
800-344-3000
513-458-1315 |
1988
5,000 hrs./ 2,500 hrs. intl. minimum |
b-to-b
25%; b-to-c 75% outbound 25%; inbound 68%; interactive 7% |
Customer
Service/Tech Support, B-to-B Sales, Direct Response |
8 |
6. SITEL
Corp.*� - Omaha, NE (42) www.sitel.com
|
402-963-6810
402-963-2699 |
1985
2,500 hrs. minimum |
b-to-b
25%; b-to-c 75% outbound 34%; inbound 66% |
Financial/Insurance
Services, Technology Services, Automotive |
4 |
7.
Millennium Teleservices, LLC - Woodbridge, NJ (30) www.mmtel.com
|
888-252-5689
877-877-7698 |
1996
1,000 hrs. minimum |
b-to-b
20%; b-to-c 80% outbound 97%; inbound 2%; interactive 1% |
Telecommunications,
Membership, Financial Services |
14 |
8. ICT
Group, Inc.� - Langhorne, PA (26)
www.ictgroup.com |
800-799-6880
215-757-7877 |
1983
1,000 hrs. minimum |
b-to-b
20%; b-to-c 80% outbound 63%; inbound 36%; interactive 1% |
Insurance,
Financial Services, Telecommunications |
9 |
9. Aegis
Communications Group, Inc. - Irving, TX (24)
www.aegis
comgroup.com
|
800-332-0266
972-868-0267 |
1968
1,000 hrs. minimum |
b-to-b
50%; b-to-c 50% outbound 44%; inbound 56% |
Telecommunications,
Financial Services, Wireless |
5 |
10. GC
Services Limited Partnership* - Houston, TX (31) [email protected]
|
713-777-4441
713-776-6535 |
1957
variable hrs. minimum |
b-to-b
10%; b-to-c 90% outbound 29%; inbound 70%; interactive 1% |
Teleservices,
Financial Services, Outsourcing |
13 |
11.
Teleperformance USA - Salt Lake City, UT (17) www.tpusa.com
|
801-359-6843
801-359-7971 |
1993
no minimum |
b-to-b
10%; b-to-c 90% outbound 75%; inbound 20%; interactive 5% |
Membership
Services, Telecommunications, Financial Services |
24 |
12.
Communication Services Group (MarCom, DMS, The Development Center,
800 Support, Data Decisions) - Sunrise, FL (16) [email protected]
|
954-747-6562
954-741-1666 |
1982
95 hrs. minimum |
b-to-b
10%; b-to-c 90% outbound 80%; inbound 20% |
Financial
Services, Telecommunications, Insurance |
15 |
13.
Market USA, Inc.*� - Des Plaines, IL (18) |
847-803-1900
847-803-1825 |
1987
1,000 hrs. minimum |
b-to-b
20%; b-to-c 80% outbound 75%; inbound 25% |
Insurance,
Financial Services, Product/Service Sales |
11 |
14. RMH
TeleServices, Inc.� - Bryn Mawr, PA (15) www.rmhteleservices.com
|
800-367-5733
610-520-5356 |
1983
5,000 hrs./mo. minimum |
b-to-b
20%; b-to-c 80% outbound 70%; inbound 30% |
Financial
Services, Technology, Telecommunications |
17 |
15.
Reese Brothers, Inc.* - Pittsburgh, PA (12) |
800-365-3500
412-261-0167 |
1984
3,000 hrs. minimum |
b-to-c
100% outbound 100% |
Telecommunications,
Financial Services, Non-Profit Fund Raising |
12 |
16.
Associates Commerce Solutions (formerly SPS Payment Systems, Inc.) -
Deerfield, IL (4) www.associates
commerce.com
|
800-473-3390
847-597-3303 |
1985
2,000 hrs. minimum |
b-to-b
25%; b-to-c 75% outbound 20%; inbound 80% |
Technical/Help
Desk Support, Customer Service, Catalog Order Entry |
36 |
17.
FutureCall Telemarketing West, Inc. - Colorado Springs, CO (4) www.futurecallinc.com
|
888-FUTURE1
719-576-2521 |
1988
no minimum |
b-to-b
10%; b-to-c 90% outbound 98%; inbound 2% |
Telecommunications,
Financial Services, Fee-Based Marketing |
16 |
18. TCIM
Services, Inc.* - Wilmington, DE (14) www.tcim.com
|
302-633-3000
302-633-3039 |
1988
2,000 hrs. minimum |
b-to-b
50%; b-to-c 50% outbound 70%; inbound 30% |
Web-Enabled
Finance, Insurance and Telecommunications |
21 |
19. Ron
Weber and Assocs., Inc.* - Milford, CT (8) |
203-799-0000
203-882-9998 |
1980
300 hrs. minimum |
b-to-b
50%; b-to-c 50% outbound 66%; inbound 34% |
Telecommunications,
Technology, Consumer Products |
19 |
20.
InfoCision Management Corp. - Akron, OH (10) [email protected]
|
330-668-1400
330-668-1401 |
1982
10,000 completed calls |
b-to-b
25%; b-to-c 75% outbound 95%; inbound 5% |
Christian/Non-Profit/
Political Fund Raising, Direct Marketing Sales, B-to-B |
26 |
21.
TeleMark, Inc.* - Portland, OR (9)
www.telemark-inc.com
|
503-652-6000
503-653-3994 |
1988
2,000 hrs. minimum |
b-to-b
25%; b-to-c 75% outbound 60%; inbound 40% |
Financial
Services, Telecommunications, Direct Sales |
23 |
22.
Americall Corp.*� - Naperville, IL (9)
www.americallcorp.com |
630-955-9100
630-955-9955 |
1984
1,000 hrs. minimum |
b-to-c
100% outbound 100% |
Insurance,
Credit Card Acquisition, Financial Services |
22 |
23. King
TeleServices* - S. Plainfield, NJ (4)
www.king-
teleservices.com |
800-817-5468
908-769-8900 |
1942
500 hrs. minimum |
b-to-b
40%; b-to-c 60% outbound 60%; inbound 40% |
Telecommunications,
Financial Services, Publishing |
25 |
24.
TeleTech Holdings, Inc.� - Denver, CO (16) www.teletech.com
|
303-894-4000
303-813-4635 |
1982
10,000 hrs. minimum |
b-to-b
35%; b-to-c 65% outbound 13%; inbound 72%; interactive 15% |
Telecommunications,
Customer Service, Financial Services |
33 |
25.
Transcom*� - Carmel, IN (4) www.transcomusa.com
|
317-818-4900
317-818-4930 |
1994
2,000 hrs. minimum |
b-to-b
40%; b-to-c 60% outbound 60%; inbound 35%; interactive 5% |
Telecommunications,
High-Tech, CRM |
29 |
26.
Telemarketing Concepts, Inc. - Yorktown Heights, NY (6)
www.telemarketing
concepts.com |
914-245-0701
914-245-0655 |
1986
variable hrs. |
b-to-b
65%; b-to-c 35% outbound 95%; inbound 5% |
Office
Equipment, Telecommunications, Financial Services |
28 |
27.
Protocol Communications* - Sarasota, FL (26) www.protocolusa.com
|
800-435-2003
941-906-1422 |
1991
100 hrs. minimum |
b-to-b
60%; b-to-c 40% outbound 40%; inbound 40%; interactive 20% |
E-CRM,
Marketing Services, E-Commerce |
45 |
28.
TeleQuest Teleservices* - Arlington, TX (8) www.telequest.com
|
817-258-6500
817-258-6506 |
1986
500 hrs. minimum |
b-to-b
60%; b-to-c 40% outbound 45%; inbound 55% |
Financial
Services, Telecommunications, Third-Party Verification |
27 |
29.
TeleServices Direct - Indianapolis, IN (4) www.teleservicesdirect.com
|
317-216-2240
317-216-2248 |
1993
500 hrs. minimum |
b-to-b
15%; b-to-c 85% outbound 95%; inbound 5% |
Credit
Card Marketing, Telecommunications, Entertainment |
40 |
30.
Access Direct Telemarketing, Inc. - Cedar Rapids, IA (5) [email protected]
|
319-390-8900
319-390-8901 |
1995
2,500 hrs./mo. minimum |
b-to-b
5%; b-to-c 95% outbound 100% |
Insurance,
Financial Services, Membership/ Subscriptions |
35 |
31.
Precision Response Corp. - Miami, FL (9)
www.prcnet.com |
305-816-4600
305-816-4360 |
1982
5,000 hrs. minimum |
b-to-b
34%; b-to-c 66% outbound 8%; inbound 92% |
Telecommunications,
Online Customer Care, Financial Services |
10 |
32.
Ameridial, Inc. - N. Canton, OH (9)
[email protected] |
330-497-4888
330-497-5500 |
1987
100 hrs. minimum |
b-to-b
35%; b-to-c 65% outbound 95%; inbound 5% |
Database
Building, Volunteer Recruiting, Lead Generation |
39 |
33. ACI
Telecentrics - Minneapolis, MN (10) [email protected]
|
612-928-4711
612-928-4701 |
1986
1,000 hrs. minimum |
b-to-b
35%; b-to-c 65% outbound 100% |
Telecommunications,
Publishing, Insurance/ Financial Services |
37 |
34. ORC
ProTel, Inc. - Lansing, IL (5) www.opinionresearch.com
|
708-418-0600
708-418-7457 |
1988
1,000 hrs. minimum |
b-to-b
5%; b-to-c 95% outbound 100% |
Membership
Services, Credit Card Acquisition |
34 |
35.
MicroAge Teleservices* - Tempe, AZ (3) www.microage
teleservices.com
|
800-813-4007
480-366-2820 |
1994
5,000 hrs. minimum |
b-to-b
60%; b-to-c 40% outbound 28%; inbound 70%; interactive 2% |
Inbound
Customer Service, Technical Support, Sales |
31 |
36.
Heritage Publishing Co., Inc. - Sherwood, AR (3) |
501-835-5000
501-835-3828 |
1958
200 hrs. minimum |
b-to-b
60%; b-to-c 40% outbound 100% |
B-to-B
Fund Raising, Lapsed Donor Direct Mail Followup, Lead Generation |
n/a |
37.
Harte-Hanks*� - Austin, TX (16) www.harte-hanks.com
|
800-456-9748
512-244-9222 |
1981
500 hrs. minimum |
b-to-b
50%; b-to-c 50% outbound 60%; inbound 40% |
High-Tech,
Financial Services, Credit Card |
30 |
38. GLS
Teleservices - Philadelphia, PA (6) www.glsteleservices.com
|
800-232-1100
215-988-0188 |
1959
100 hrs. minimum |
b-to-b
20%; b-to-c 80% outbound 95%; inbound 5% |
Insurance,
Membership Enhancement Services, Credit Card Marketing |
44 |
39.
Technion Communications Corp. - Hollywood, FL (4) www.technion.com
|
954-963-1994
954-981-4321 |
1994
4,000 hrs. minimum |
b-to-b
60%; b-to-c 40% outbound 77%; inbound 20%; interactive 3% |
CRM,
E-Commerce, Database/E-Mail Management |
n/a |
40.
Dakotah Direct II, LLC - Spokane, WA (6) www.dakotahdirect.com
|
800-433-3633
509-789-4706 |
1993
1,000 hrs. minimum |
b-to-b
25%; b-to-c 75% outbound 50%; inbound 50% |
Insurance,
Financial Services, Telecommunications |
n/a |
41.
Inter-Media Marketing Solutions - West Chester, PA (7) |
610-696-4646
610-429-5137 |
1983
5,000 hrs. minimum |
b-to-b
10%; b-to-c 90% outbound 40%; inbound 60% |
Telecommunications,
Customer Service, Financial Services |
47 |
42.
EBSCO TeleServices (a division of EBSCO Ind. Inc.) - Canton, OH (6) |
330-492-5105
330-492-5205 |
1980
100 hrs. minimum |
b-to-b
65%; b-to-c 35% outbound 100% |
Publishing,
Lead Generation, Market Research/Surveys |
n/a |
43.
Advanced Data-Comm, Inc. - Dubuque, IA (5) www.advanced-data.com
|
800-582-9501
319-582-2003 |
1988
200 hrs. minimum |
b-to-b
50%; b-to-c 50% outbound 45%; inbound 50%; interactive 5% |
B-to-B
Sales, B-to-B Publishing, Third-Party Verification |
50 |
44.
Marketing Ally Teleservices - Provo, UT (3) www.marketingally.com
|
801-374-8709
801-374-0779 |
1992
1,000 hrs. minimum |
b-to-b
10%; b-to-c 90% outbound 60%; inbound 40% |
Financial
Services, High-Tech Industry, Customer Care |
n/a |
45.
Tele-Response Center, Inc. - Philadelphia, PA (4) [email protected] |
800-371-1300
215-333-1583 |
1988
500 hrs. minimum |
b-to-b
10%; b-to-c 90% outbound 100% |
Financial
Services, Fund Raising/Public Education, Product Sales |
n/a |
46. The
Telemarketing Co. - Chicago, IL (2) |
773-545-0407
773-545-4034 |
1992
1,000 hrs. minimum |
b-to-b
50%; b-to-c 50% outbound 75%; inbound 25% |
Publishing,
Clubs |
n/a |
47.
Abacus Communications LC - Virginia Beach, VA (5) www.callabacus.com
|
757-497-2004
757-497-8876 |
1988
200 hrs. minimum |
b-to-b
28%; b-to-c 72% outbound 19%; inbound 78%; interactive 3% |
Customer
Service, E-Commerce, Catalog Order/Customer Service |
n/a |
48.
Henry M. Greene & Assocs., Inc. - Lake Forest, IL (3) www.greeneassoc.com
|
800-356-1300
847-816-0576 |
1988
250 hrs. minimum |
b-to-b
70%; b-to-c 30% outbound 100% |
Publishing,
Financial Services, Lead Generation |
n/a |
49.
Boston Communications Group, Inc. - Woburn, MA (4) [email protected]
|
617-692-7000
617-692-6200 |
1993
no minimum |
b-to-b
100% outbound 7%; inbound 93% |
Wireless,
Inbound, Level II Services |
n/a |
50. EDS
Centrobe* - Boulder, CO (35) www.centrobe.com
|
877-236-8762
303-666-3887 |
1949
negotiable hrs. |
b-to-b
34%; b-to-c 66% outbound 2%; inbound 81%; interactive 17% |
Inbound
Customer Service, Internet Processing, CRM |
18 |