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Feature Article
March 2000

 

Inbound Routing Software Roundup

A potential customer picks up your product literature or hears about your product from a colleague. He or she decides to initiate contact to find out more about your companys offerings. This potential customer will only become a buyer if his or her contact, whether it be via telephone, e-mail or off your Web site (perhaps by Web callback) gets to the right person at the right time. To help ensure that your inbound contacts are routed efficiently and effectively, weve compiled a list of companies that offer products to aid you in ensuring that your customers and potential customers can get in touch with you, regardless of the contact channel they choose.

Legend
A: PC-ACD F: E-mail Management Solutions
B: ACD Software G: Web Callback
C: Standalone ACD H: AIN/Telco Platforms
D: Customer Interaction Management Software I: VRU/Voice Recognition
E: E-mail ACD J: PC-PBX Software


Alphabetical Listing Of Companies
A-C    D-I    J-O    P-S    T-X

A-C

Alston Tascom, Inc.
Bill Cortus
909-517-3660
www.alstontascom.com
C
Brightware, Inc.
Erin Stevenson
800-532-2890
www.brightware.com
F
Clarify Inc.
Sales Dept.
888-CLARIFY
www.clarify.com
D
Altitude Software (formerly EASYphone, Inc.)
Kelly Bevan
408-965-1700
www.easyphone.com
D, I
Buffalo International, Inc.
David Friedman
914-747-8500
www.opencti.com
A, I
Comdial
Peter Kratzel
800-COMDIAL
www.comdial.com
A, B, H
Amcom Software, Inc.
Kathy Veldboom
612-946-7715
www.amcomsoft.com
A
CadCom TeleSystems, Inc.
J. R. Criner
800-537-1827
www.cadcom.com
A
Computer Telephony Solutions Inc.
Jack Wikselaar
480-496-9040
www.comptel-solutions.com
B, I
Apropos Technology
Jody Wacker
630-472-9600
www.apropos.com
B, G, I
Call Processing Solutions
Michael Malaga
800-472-2291, ext. 206
www.callprocess.com
I
Comverse Information Systems
Sales Dept.
800-967-1028
www.cis.comverse.com
B
Artisoft, Inc.
Sales Dept.
617-354-0600
www.artisoft.com/telephony
J
Castel
Michael Britton
781-324-0140
www.castelhq.com
B
Copia International, LTD
Dorothy Gaden-Flanagan
630-778-8898
www.copia.com
I
Aspect Telecommunications
Sales Dept.
800-226-8441
www.aspect.com
C
CELLIT, Inc.
Joe Velasco
305-639-2259
www.cellit.com
D, E, F, G, J
Corepoint Technologies
Debbie Deery
317-554-7910
www.corepoint.com
I
ATIO Corp.
Ilan Sharon
612-837-4000
www.atio.com
A, E, I
Chadbourn Marcath Inc.
Beth Eugenio
312-915-0300
www.chadbourn.com
B, F
CosmoBridge Alliance Group, Inc.
Simon (See-Sung) Lee
408-278-0105
www.cosmobridge.com
B, F
Ava Technology, Inc.
Kathy Hogan
800-488-8840
www.avatech.com
I
Chordiant Software, Inc.
Jonathan Miller
210-512-8775
www.chordiant.com
D, F, G
CosmoCom, Inc.
Terri Ghio
516-851-0100
www.cosmo.com
C, E
AVT Corp.
Ryan Betz
425-820-6000
www.avtc.com
A, I
Cintech
Inside Sales Dept.
800-833-3900
www.cintech-cti.com
A, B
CustomerSoft, Inc.
Sales Dept.
888-377-9980
www.customersoft.com
D
Big Sky Technologies, Inc.
Bill Doll
858-715-5023
www.bigskytech.com
I
Cisco Systems
Beth Winkowski
781-852-2116
www.cisco.com
B, E, G, J
Cyber Data, Inc.
Ralph Potente
516-942-8000
www.cyberdata.com
I

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D-I

Davis Software
Bud Jordan
214-758-3642
www.davissoftware.com
A, B, D, E, F, G
eGain Communications
Jill Harrah
408-212-3412
www.egain.com
D, F, G
IMA
Sales Dept.
800-776-0462
www.imaedge.com
D
Davox Corp.
Jennifer Cyrs
978-952-0882
www.davox.com
D
eHNC
Gaylin Allbaugh
858-799-1444
www.ehnc.com
D, E, F, G
IMAGINE
Tracey Intorcia
770-921-5433
www.imagineusa.com
C, D
Decisif Software Solutions
Eric Faucher
514-362-7117
www.decisif.com
B
EIS International, Inc.
Rosanne Desmone
703-326-6509
www.sersolutions.com
D
InfoCast Corporation
Christopher Rouse
416-867-1681
www.infocast-corp.com
A, B, D, E, F, G
Diagenix Corp.
Sales Dept.
781-871-6624
www.diagenix.com
I
Eloquent Communications, Inc.
Sanjay Mehta
909-272-8076
www.elqt.com
B, D, G, I
Intecom
Brady Fly
972-855-8848
www.intecom.com
D
Dialog Software, Inc.
Scott Galin
212-697-2690
www.dialogsoft.com
F
eOn Communications Corporation (formerly BCS Technologies, Inc.)
Sales Dept.
1-800-756-8633
www.eoncc.com
C
IntegraTRAK, Inc.
Bethany Beatty
319-373-0093
www.integratrak.com
J
Digital Techniques, Inc.
David Mackey
972-727-1200
www.digitaltechniques.com
B
eSHARE Technologies, Inc.
Sales Dept.
516-864-4700
www.eshare.com
D, E, F, G
Intelemedia Communications, Inc.
Eric Lenington
888-994-0700
www.intelemedia.com
I
e2 Software Corp.
Cathy Rentzel
972-931-7000
www.e2software.com
E, F
e-Voice Communications
Ron DiGiovine
408-991-9988
www.evoicecomm.com
J
Intellisystems
Jacki Peach Hallerbach
800-637-8400
www.intellisystems.com
I
EASE CT Solutions
Shannon Thompson
404-338-2241
www.easey.com
I
EXECUTONE Information Systems, Inc.
Bethany Walls
203-882-6336
www.executone.com
A, D
Intelogistics
Roy W. Semplenski
954-453-5757
www.bestivr.com
B, I
EasyRun
Fiona Ungar
+972-9-7410353
www.easyrun.com
A, B, C, D
Foresight Software
Kelley Rawlins
770-206-1000
www.foresight-esp.com
D
Interactive Intelligence, Inc.
Lisa Michael
317-872-3000
www.inter-intelli.com
A, D, E
ECI Telecom
Sales Dept.
954-772-3070
www.ecitele.com
A
Genesys Telecommunications Laboratories, Inc.
Pete Wermter
415-437-1100
www.genesyslab.com
D, F, G
InterVoice-Brite, Inc.
Alicia Adams
972-454-8419
www.intervoice-brite.com
I
ecommerce+, An LGS Business Unit (formerly CallPro Canada, Inc.)
Sales Dept.
416-718-3421
D, I
GeoTel Communications Corp.
Nancy Pieretti
978-275-5100
www.geotel.com
B, D, H
ISM-BC Telecom Solutions
Sales Dept.
604-451-2000
www.ismbc.com
B
Edify Corp.
Sales Dept.
800-944-0056
www.edify.com
G, I
IEX Corp.
Suzette White
972-301-1300
www.iex.com
B, D, F, H
Iwatsu
Michael Marchioni
800-974-5070
www.iwatsu.com
B, C

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J-O

Janna Systems, Inc.
Francis Crescia
416-483-7711, ext. 222
www.janna.com  
D
MicroAutomation
Dave McCrabb
703-378-7000
www.microaut.com
I
Nitsuko America
Sales Support
800-365-1928
www.nitsuko.com
A
Kana Communications, Inc.
Sales Dept.
650-298-9282
www.kana.com 
D, E, F, G
Millennium Solutions, Inc.
Jim Nighswonger
228-388-8001
www.predictive-dialers.net
B
Noochee Solutions (formerly DMW Worldwide)
Andy McGuire
719-457-8618
www.noochee.com
D
Kanisa Inc.
Keith Goldberg
408-863-5796
www.kanisa.com
D, F
Mitel Corp.
Julia Pacquette
800-MITEL-SX
www.mitel.com/callcenters
A, B, D, F, G
Nortel Networks
Sales Dept.
800-4NORTEL
www.nortel.com
B, I
Komtel Inc.
Dennis Kohanek
203-790-9989
www.komtel.com
I
Motive Communications, Inc.
Sales Dept.
512-339-8335
www.motive.com
D
Nova CTI, Inc.
Greg Schwartz
800-NOVACTI
www.novacti.com
B
KPN, Royal Dutch Telecom
Ellen Oudelashos
212-246-1818
www.kpnus.com
G
Mustang.com
Jim Harrer
661-873-2500
www.mustang.com
D, E, F
Nuance Communications
Sales Dept.
650-847-0000
www.nuance.com
I
Lucent Technologies
Mitchel Montagna
908-953-5707
www.lucent.com/enterprise
B, D, E, F, G, H, I, J
NCR Corp.
Alina Morejon
937-445-2622
www.ncr.com
D
Nuera Communications, Inc.
Sales Dept.
858-625-2400
www.nuera.com
I
Lynk USA
Todd White
800-973-5250
www.telelynk.com
G
NEC AMERICA Inc.
Patricia Williams
972-518-5595
www.cng.nec.com
B
Oracle Corp.
Sales Dept.
800-542-1170
www.oracle.com
B, D
MCI WorldCom Call Center Services
Sales Dept.
800-369-3660
www.wcom.com
F
NEXTCOM
Medy Shaw
310-360-2082
www.nextcom.net
A
OTG (The Ottawa Telephony Group, Inc.)
Sarah Bennett
613-745-4441
www.otg.ca
J
MessageMedia, Inc.
Gerry Baerman
303-381-7634
www.messagemedia.com
E, F

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P-S

PakNetX
Chris Botting
603-890-6616
www.paknetx.com
B, C, D
Pronexus
Sales Dept.
613-271-8989
www.pronexus.com
B, I
Silknet Software, Inc.
Michael Bettua
603-625-0070
www.silknet.com
D, E
Partnerware Technologies, Inc.
Gina Gianatasio
888-499-3000
www.partnerware.com
D
Protelco
Giovanni Praet
+32-75-78-04-14
www.protelco.be
A, B, C, I
smallwonder! softworks, inc.
Bill Maynard
800-258-5828
www.smallwonder
softworks.com

D
Parwan Electronics Corp.
Sales Dept.
732-290-1900
www.voicesaver.comI
Pulse Software & Consulting, Inc.
Mohan Markandaier
905-415-0010
www.pulsesc.com
I
SOFTGEN International
Walter Pearson
877-SOFTGEN
www.softgenintl.com
B, D, E, F, G
Pegasystems Inc.
Phil Adams
617-374-9600
www.pegasystems.com
D
Quintus Corp.
Kimberly Bellman
800-337-8941
www.quintus.com
D, E, F, G
Softlabs Pte. Ltd.
Kok Kee, Yong
+65-850-6658
www.softlabs.com.sg
B, I
Perimeter Technology
Debbie Goff
603-645-1616
www.perimeter
technology.com

B
Registry Magic, Inc.
Jeff Glass
888-RMAGIC-8
www.registrymagic.com
I
Sonant Corp.
Joe O'Loughlin
800-929-2920, ext. 220
jwo@sonant.com
A, I
Philips Speech Processing
Sales Dept.
800-899-6837
www.speech.philips.com
I
Remedy Corporation
Sales Dept.
650-903-5200
www.remedy.com
D
SpeechWorks
Sales Dept.
617-428-4444
www.speechworks.com
I
Phonetic Systems
Heather Howland
781-270-4123
www.phoneticsystems.com
I
Rockwell Electronic Commerce
Jan Grillo
800-416-8199
www.ec.rockwell.com
A, B
Startel Corp.
Debra Roper
949-863-8700
www.startelcorp.com
B, C
Picazo Communications, Inc.
Tamye Oshman
972-866-2000
www.picazo.com
A
Saratoga Systems, Inc.
Sales Dept.
408-558-9600
www.saratogasystems.com
D
Syntellect Inc.
Susan Harmon
800-347-9907
www.syntellect.com
I
POINT Information Systems
Erik Haagensen
800-311-0215
www.pointinfo.com
D
Scherers, Inc.
Lorraine Barber
800-622-2200
www.scherers.com
I
Synchrony Communications, Inc.
Kathleen Riehle
513-588-5840
www.synchrony.net
D, F
PRIMA
Maxime Gousse
514-768-1000, ext. 2213
www.prima.ca
I
Servicesoft Technologies
Lorraine Daignault
508-653-4000
www.servicesoft.com
D
Siemens Information & Communication Networks
Sales Dept.
408-492-2000
www.icn.siemens.com
B, E
Primus
Brian Ladyman
206-292-1000
www.primus.com
D
ProAmerica
Sales Dept.
972-680-6292
www.proam.com
D
ServiceWare
Sales Dept.
800-572-5748
www.serviceware.com
D

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T-X

TelAthena Systems LLC
Mark Intregila
888-777-7565
www.telathena.com
D
Tobit Software
Charles Nguyen-Huu
514-392-9220
www.tobitsoftware.com
F
Vodavi -CT
Dennis Nelson
877-4VODAVI
www.vodavi.com
I
Telecorp Products
Mark Shantz
248-960-6641
www.telecorpproducts.com
B, D
Tone Software Corp.
Carrie Clugston
714-991-9460
www.tonesoft.com
B
VSN Systemen BV
Arvid Elstrodt
+31-478-555000
www.opentsp.com
A, H, I, J
TeleDirect International, Inc.
Diane E. Nowak
480-585-6464, ext. 3350
www.tdirect.com
D
Toshiba Telecommunication Systems Division
Sales Dept.
800-222-5805
B
Wygant Scientific, Inc.
David Lezak
503-227-6901
www.wygant.com
A
TeleSynergy Research (U.S.A.) Inc.
Michelle Tsai
408-260-9970
www.telesynergy.com
J
Unisys
Lucia Romano
215-986-4698
www.unisys.com
C, D
Xantel Corp.
Tim Manning
480-446-4005
www.xantel.com
A, D, G
Teloquent Communications
Steve Guthrie
800-468-6434
www.teloquent.com
B
Virtual Hold Technology
Mark Williams
330-666-1181
www.virtualhold.com
B, G, I
XFER International
Larry Kuperman
734-913-4200
www.xfer.com
B, D, F, G, I, J

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