February 2000

HEADLINES

• Feedback Direct Announces New Customer Service Portal
• LanguageForce Introduces Product To Translate Web-Based Text
• Multiactive Software Ships E-Business Solution Upgrade
• Sigma Micro Beta Tests eController
• Sprint Launches E-Security Awareness Program
• Oriole Systems Announces E-Business Software
• e-mail solutions Announces Customer Contact Product
• MyHelpdesk.com Launches Help Center Solution
• AMR Research Reports Focus On E-Business Trends
• Net Talk Launches Cross-Platform Tool For Chat

Feedback Direct Announces New Customer Service Portal
Feedback Direct, Inc. has announced its new customer service portal. Feedback Direct.com was designed to allow consumers to manage their relationships with the companies with which they do business from one private, secure site. The Web site can be used as a first stop for consumers to obtain customer service advice and send feedback to thousands of companies in 14 vertical categories. Feedback Direct standardizes the process of how messages are written and routed, using the company�s Web forms and proprietary Orange Pages directory, which is a directory of customer service contact information that includes listings for various companies. Consumers can also be provided with Web forms to author customer service communications, tools to protect the distribution of personal information and automatic routing functionality to send feedback to the companies contained in the Orange Pages directory. The site also includes a customized communications center for consumers to manage messages and responses and solve issues through Feedback Direct. Also on the site are customer service-oriented articles, stories, ratings and reviews.
No. 501, www.ccsmag.com/freeinfo

LanguageForce Introduces Product To Translate Web-Based Text
LanguageForce, Inc. has announced the introduction of its newest software, Universal Translator 2000, which offers omnidirectional translation in 40 major world languages. The product is designed to work seamlessly inside MS Office 97 and MS Office 2000. New features include better translation quality, larger dictionaries, improved keyboard input in both Arabic and Asian languages and a dictation feature that enables the user to convert spoken words automatically into any available language. Key phrases have increased in number to over 6,400 and many new technical terms have been added. Level II language translation has been incorporated for Spanish, French and German, providing full sentence and grammar support. Using Universal Translator 2000�s Voice Dictation feature, users can speak into their computers, have the words converted into text, then automatically translate them into the desired language. The translated text can be spoken back aloud via the software�s text-to-speech technology.
No. 502, www.ccsmag.com/freeinfo

Multiactive Software Ships E-Business Solution Upgrade
Multiactive Software Inc., a provider of e-business for front-office solutions, has announced that an upgrade to its front-office e-business solution, Entice! 1.5, is now available. Entice! is a customer-focused solution designed to transition a traditional business into an e-business by integrating its sales, marketing and customer service functions with the Internet. The product includes software modules that automate the process of finding new leads, qualifying prospects, building detailed customer profiles and stepping customers through a repeatable sales process. Enhancements to version 5.1 include improvements to the One to One Designer module that enables Web data collection and field validation. Version 1.5 has also automated many of the implementation features, helping to ensure that the solution can be implemented quickly, with little impact on existing infrastructures. Other features include a searchable hyperlink table, support for international lead prospecting, automatic collateral fulfillment and the ability to upsell customers on other items based on their active shopping cart contents.
No. 503, www.ccsmag.com/freeinfo

Sigma Micro Beta Tests eController
Sigma Micro Corporation, a developer and marketer of software solutions for catalog, Internet and direct merchants, has successfully beta tested its eController system for e-commerce. The system allows all sales channels to be linked, helping users provide real-time response to customers who practice �channel shifting.� Users can take and capture orders, provide detailed product information, confirm product availability, offer upsell and cross-sell capabilities, take catalog requests and field inquiries regarding order status, all in a real-time environment.
No. 504, www.ccsmag.com/freeinfo

Sprint Launches E-Security Awareness Program
Sprint Business has launched an e-security awareness program targeted to enhance public education and awareness of the importance of security when shopping on the Internet or conducting day-to-day business over the high-speed networks used for e-business today. Sprint�s program, �Protecting Consumers and Corporate Information in a Networked World,� responds to the 1999 FBI Computer Crime and Security Survey which noted that over 60 percent of Fortune 1000 companies had experienced major security breaches in the preceding 12 months. The report also estimates that financial losses caused by computer and network crimes will reach $10 billion within two years. The program consists of Sprint Business� network security staff providing expertise and helpful hints to those using the public Internet network or businesses and their staff who are not technology experts but actively use their e-mail and other business connections for conducting e-business. Sprint�s initiative covers everything from security awareness when shopping on the Net to the day-to-day actions business people should take to protect corporate information such as e-mail, shared office documents, sales documents and e-business transactions that are accessible through remote access and global network connections.
No. 505, www.ccsmag.com/freeinfo

NetAcumen Introduces E-Commerce Analytic Applications
NetAcumen, Inc., a new Internet ASP, has introduced its WebVision suite of solutions for tracking, analyzing and identifying online customers. The company aims to provide a 360-degree view of the electronic visitor to e-commerce companies and businesses using the Internet to communicate with their customers. Building on the e-business analytic platform from Sagent Technology, NetAcumen�s offering helps allow customers to accurately assess the success of their electronic businesses by analyzing information derived from Web site activity and customer behavior. WebVision offers Web-based analytics of Web site activities, allowing businesses to qualify customers, facilitate more targeted marketing campaigns, target lead generation, improve customer service and analyze Web site performance. WebVision can be provided as part of a hosted service or as an onsite solution.
No. 506, www.ccsmag.com/freeinfo

Oriole Systems Announces E-Business Software
Oriole Systems Inc. announced that it has developed a turnkey e-business software package which will be ready for resale during the first quarter of 2000. The software package aims to initially perform e-business functions and eventually allow for all business functions in an enterprise to work together. The software, called E-Mart Design, will Web enable and link CRM and supply chain systems. The product will be for use with the eMerchant product from MAGIC Software and the Net.commerce software from IBM.
No. 507, www.ccsmag.com/freeinfo

e-mail solutions Announces Customer Contact Product
e-mail solutions Inc. has announced a new product offering of Internet-based live chat. The new solution aims to help customers maintain and enhance their new and ongoing customer relationships via e-mail and live chat. This includes reading, analyzing, answering and tracking each e-mail message that is sent to e-mail solutions� clients� Web sites. The company provides clients with real-time customer interaction information by allowing them to take advantage of their customers� changing needs and purchasing behavior. e-mail solutions dedicates Internet Service Consultant work groups around each client.
No. 508, www.ccsmag.com/freeinfo

MyHelpdesk.com Launches Help Center Solution
MyHelpdesk.com, Inc., a provider of computer help center solutions for portals, destination sites, computer product and service manufacturers and e-tailers, has launched the MyHelpdesk.com Syndicated Computer Help Center solution. For no up-front fees, high-traffic Web sites can provide a customized computer help service to their customers. The solution�s help resource directories consist of 30 common help categories, including searchable knowledge bases, FAQs, phone support, tips, user groups, message boards, chats, training, updates, books and manufacturer sites. Internet users can create their own customized helpdesk where each individual�s computer configuration and level of expertise remain stored. As questions and problems arise, MyHelpdesk.com displays only the specific, relevant information needed to assist the user, helping save time and effort. The free service aims to simplify the computer user�s experience, closing the gap between available computer resources and the user�s common computing help and productivity needs.
No. 509, www.ccsmag.com/freeinfo

AMR Research Reports Focus On E-Business Trends
AMR Research, Inc., an industry and market analysis firm specializing in e-business, has announced the availability of Outlook reports in the enterprise applications, supply chain management (SCM), customer relationship management (CRM), manufacturing, e-commerce, retail and utilities markets. The reports will provide the firm�s perspective on the business strategies on which companies will need to focus to increase leadership position and experience success in e-business. The reports, which were published in January 2000, outline AMR Research�s analysis and focus of future articles, exploring the intricacies and future of software applications.
No. 510, www.ccsmag.com/freeinfo

Net Talk Launches Cross-Platform Tool For Chat
Net Talk, a provider of group animated voice chat, has begun offering its new cross-platform voice conferencing client. The product allows groups of Internet users on different computer platforms to speak to each other from the Net Talk community Web site or from Web sites using the Net Talk software. The Java-based chat tool runs on PC systems and Mac and Unix platforms. Net Talk also licenses a professional version to businesses and organizations looking to enrich the chat experience. Together with its voice capability, Net Talk offers new features including an animated avatar library, 3-D room library, online users list, file transfer, private messaging, scheduled conferences, moderated conferences, white boarding and application sharing.
No. 511, www.ccsmag.com/freeinfo