Tracey E. Schelmetic
Customer Inter@ction Solutions magazine
Multisite Call Center Strategies To Reduce Costs and Increase Productivity How to Increase Productivity & Dramatically Reduce Costs across Distributed Contact Center Operations including In-House, Outsourced & Home-Based Agents
Today's enterprise customer service strategy can include multiple in-house agent sites, multiple outsourced
call centers and a geographically-dispersed staff of home-based remote agents. Traditional IT and telecom
infrastructures, however, were never designed to support this distributed strategy. Newer, “multi-tenant” contact center technology solutions can dramatically reduce acquisition and management costs by enabling all sites and agents to share common unified infrastructure, without sacrificing data privacy, network security or local control.
This session will focus on:
The Productivity Gains & Economies of Scale You Can Achieve by Implementing Unified Infrastructure Across Locations
How To Implement A Fully Unified Queue Spanning Across All In-House and Outsourced Sites and All Home-Based Agents – To Route Each Customer to the Best-Qualified Agent, Regardless of Location
Quality Assurance Strategies Designed For Distributed Customer Service Organizations
How To Overcome Traditional Scalability, Reliability and Network Security Limitations and Effectively Support All Sites On Common Infrastructure
How To Share IT Infrastructure Across Locations, Including Software Licenses, Without Sacrificing Local Control Over Technology-Driven Business Practices
Register Now! and you will receive a complimentary whitepaper – "Top 10 Questions to Ask Any Contact Center Technology Provider."
Technology Marketing Corporation
800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA