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Presenters:

Joe McFadden
Vice President, Nuasis
The IP Contact
Center Company

Tracey Schelmetic
Editorial Director
Customer Interaction
Solutions®

Free Webinar

A New Look at Disaster Recovery for the Call Center

VoIP Delivers a Better Solution

presenters

Your call center is mission-critical to your company. If a disaster strikes, you have to be able to get your call center up and running again right away. Any extended outage will have a direct and measurable impact on your company's revenue and your customer relationships.
These issues have been highlighted by hurricane Katrina and other recent events. So now is a good time to re-evaluate your plan to protect your company from future disasters.

VoIP can play a particularly important role in disaster recovery and risk mitigation. With the latest software-based distributed contact routing systems, companies can:

• Ensure ongoing system availability, even during a crisis;
• Support agents in provisional remote locations far from your ACD;
• Easily redirect voice traffic in response to changing needs and resources;
• Flexibly distribute calls to home-based workers and/or third-party contact centers; and
• Deploy redundant system capability at lower cost.

Find out how Nuasis customers are taking advantage of the NuContact Center's distributed architecture — and how you can similarly protect your company and service customers without business interruptions.

Register and you will receive two complimentary whitepapers.
“Compelling Reasons for VoIP in the Contact Center” &
“System Availability and Redundancy – Disaster Recovery for the
Call Center, a New Model to Leverage IP”

Register Today!
Click Here for More Information


Upcoming Events

October 1- 4, 2012
The Austin Convention Center
Austin, Texas
October 1- 4, 2012
The Austin Convention Center
Austin, Texas
October 1- 4, 2012
The Austin Convention Center
Austin, Texas

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