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Going Beyond "Monolithic and Safe" to Succeed with VoIP

The Art & Science of Dragon Slaying... an IT Chief and Contact Center Manager's Guide for a VoIP Strategy that Delivers Tangible, Definitive Results.  

The "Dragons" have been around almost since Bell's first telecom words were spoken in 1876. These dragons continue to unduly burden customers with lagging technology, high support costs, un-interoperable product offerings, and a story of futures that sounds almost fairy tale-like. In this no-cost webinar, learn from three industry experts: Rich Tehrani —President of TMC, the leading source for IP telephony and contact center news and information; Art Schoeller—is a senior analyst with the Yankee Group’s Customer Relationship Strategies advisory service; and Dr. Donald Brown —three-time successful software company founder, and CEO of Interactive Intelligence —a leading innovator of global business communications solutions. Topics to be covered include:

Why breaking free from the status quo is essential for your success.  
Three "S" factors: Security, Scalability, and Standards  
IP Telephony application trends -- far beyond screen pops and dialers . 
The process to properly evaluate IP Telephony products and their impact on your business.
Attend and you are registered in a drawing for a Bose Wave Radio II engineered to a bold new standard for crisper, more accurate sound. The Wave® Radio II is simple to operate and small enough to use almost anywhere in your home. Attend and receive a free copy of the "IP Telephony and the Interaction Center Platform" White Paper.


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