The "Dragons" have been around almost since Bell's first telecom words were spoken in 1876. These dragons continue to unduly burden customers with lagging technology, high support costs, un-interoperable product offerings, and a story of futures that sounds almost fairy tale-like. In this no-cost webinar, learn from three industry experts: Rich Tehrani —President of TMC, the leading source for IP telephony and contact center news and information; Art Schoeller—is a senior analyst with the Yankee Group’s Customer Relationship Strategies advisory service; and Dr. Donald Brown —three-time successful software company founder, and CEO of Interactive Intelligence —a leading innovator of global business communications solutions. Topics to be covered include: