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Last Updated: 4:20 PM EST - Sep 20, 2017

Optimizing Call Center Schedule Adherence
By: Mandi Nowitz
In a call center, it is vital all the factors that go into making the center function are working properly. One of the biggest tasks is the optimization of call center scheduling and the adherence to such.

Comcast Business Unveils SDN Platform Plans
By: Paula Bernier
Comcast Business recently announced what it is calling the ActiveCore SDN platform.

Inmates Subject to Video Chat Price Gouging
By: Mandi Nowitz
Implementing video chatting in prisons seems like an extremely functional option but it is coming with a very high expense, leaving inmates and families victims to price gouging.

Voxbone Welcomes Era of 'Strangely Simple Communications' with Rebrand
By: Maurice Nagle
Voxbone rebrands with new logo and motto, and released some revealing statistics about how we communicate and collaborate in the workplace.

Masergy Gets PCI Compliance Certification
By: Paula Bernier
Masergy announced that, for the twelth time, it received the PCI Compliance Professional Services certification.


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